Questions about DOCSIS codeword errors? Download a free white paper by Brady Volpe.
MANAGED BROADBAND SOLUTIONS
The broadband business is fun, but there’s probably stuff you’d rather not do. Let us do it. Providing services for broadband providers is what we do.
BROADBAND DIAGNOSTICS
Driving around trying to find a problem is a good example of “no fun”, especially with the price of gas. We can reduce the time your staff time spends on the road – and on the phone – with TruVizion.
END USER TECH SUPPORT
We were helping Internet customers before Al Gore invented the Internet. Seriously. Remember the Mosaic browser? Gopher? IRC? Probably not, but we were supporting them.
NETWORK ENGINEERS
Your engineers know what they know really well, but may not know IP to that level. Lean on us. We have a room full of smart, geeky-type folks with years of IP networking experience on multiple broadband networks.
“TruVizion is a Godsend for us. We’re able to identify and resolve the root issues causing service problems at the subscriber level, and that has reduced our service calls tremendously. I was doing twenty to thirty calls a week before and now it’s less than ten.”–Jeff Phillips, S. Breyer Cable
I have continuously received outstanding support from the ZCorum team. Starting with my rep Angie…and most recently from a field visit from Buddy!!! I cannot say enough about how helpful the visit from Buddy was. He solved problems I have had for years in a matter of hours.–Paul Venturella, RMA Broadband & Cable TV
I just wanted to take a moment to thank ZCorum and especially Tim Smith for his assistance with moving the Town of Russell’s Internet circuits from Access N.E. to Westfield Gas & Electric. There were numerous details to understand, plan and ultimately execute for this migration to be successful. Tim was an integral part from the beginning right through the final implementation. His knowledge and assistance was very much appreciated by all of us. We have worked with Zcorum for many years and consider your support services to be one of the best.–Mike Mastroianni, Westfield Gas & Electric
To all you guys who helped me through that ordeal, Wes, BJ, Brian Tim, Buddy, I lost track there were so many of you, all I can say is thanks. Unexpected, unintended, bizarre, all are in play in describing that experience. TW admitted they 'dropped the ball" but you guys certainly picked it up. The team work, and cooperation we received by your group will not go unappreciated. I plan to attend the NCTC Winter Conference in February and I can assure you I will be telling every small cable operator I know, and talk to, about the positive experience I experienced with you at every opportunity. Princetown Cable is a charter member of the NCTC, and all I can say is that I will be solidly in ZCorum's corner at every opportunity. It has been a privilege to work with you guys. –Jim D'Allaird, Princetown Cable
TruVizion is like having 100 or more guys in the field with a meter continuously checking modem levels.–Nate Stroh, Sjoberg's Cable
Better Broadband
Become more efficient, more profitable and better at what you do. How? Improve your service and your bottom line by leveraging TruVizion’s Advanced Diagnostics for Cable and DSL networks, or BPE for management of broadband usage caps. Reduce your headaches by taking advantage of our Managed Modem Provisioning (DOCSIS, RADIUS, TR-069, IPV6/DHCPv6) or our Hosted DNS and Email services. Increase customer satisfaction by relying on our industry-leading, End-user Technical Support for data, video and voice. We can make your broadband better.
We’re ready to help. Give us a call at 800-909-9441.
Who are we? Real simple, we’re a provider of managed broadband services to broadband service providers.
What do we do? We provide the back-room services, tools, and expertise to help broadband providers increase efficiency, reduce costs and grow their business.
Who are our customers? Cable companies, Telephone companies, utilities, municipalities, and others.