Firmware management isn’t fun.
It isn’t convenient.
And it definitely isn’t easy to keep all your customers on the same firmware version.
That’s why lots of service providers let it slip. But, when you’ve got customers calling for help because their modem is misbehaving, do you really want your tech support representatives tied up:
Stop for a moment.
I know you’re busy and you think you don’t have time to stop for a second. Humor me, please.
Okay, now think.
You and your technicians are going a million miles a minute to keep your network running, right? How many hours do you spend each day running from ...
Continue Reading →
Every day, I talk to independent cable companies about the ways ZCorum’s TruVizion diagnostics software can help save them money. In many cases, this software can help improve operational efficiency so much that companies can even increase their revenue and accelerate growth.
Kinda sounds too good to be true, right?
If you’re trying to figure ...
Continue Reading →
We’re in! Are you?
We’ve been invited to demonstrate our award-winning TruVizion software for cable modem networks in the Technology Showcase at the NCTC Winter Educational Conference (WEC) next month.
After a historic white Christmas here in Atlanta, I can’t wait to shake off the snow and head down to ...
Continue Reading →
Happy holidays to you and your staff from all of us at ZCorum! I hope this holiday season is full of joy and celebration.
And, while you’re celebrating, I hope you’ll take a moment to think about the coming year and prepare for new and better ways to serve your customers.
Here are our suggestions ...
Continue Reading →Posted by: Arthur Skinner
Sometimes running a cable broadband network can make you feel like Inspector Gadget.
Instead of bad guys, you’re chasing down elusive, intermittent issues or fixing widespread outages. With all that work to do, you could really use a few extra Go-Go-Gadget arms and hands, right?
Well, we can’t help you with that, but TruVizion diagnostics and analytics for cable modem ...
Continue Reading →
Whether an outage is caused by a thunderstorm, an ice storm, a snow storm or an equipment failure, it is common for cable providers react with panic. In those cases, the standard operating procedure is to dispatch technicians and trucks all over town, manually searching for problems and restoring service on a case-by-case ...
We’re back from the SCTE Cable-Tec Expo, which was held last week in New Orleans. The weather was certainly better this year. Heavy snow in Denver last year presented some transportation challenges and likely kept attendance down. I’m sure the economy didn’t help, either.
This year in The Big Easy it seemed much more active and upbeat. We had excellent attendance in our booth, ...
Continue Reading →
We’re going on the road again next week to the SCTE Cable-Tec Expo where ZCorum has been chosen to participate in the first CTO-Led Tour of the exhibit hall.
In an effort to increase the educational value of the exhibit hall, SCTE Cable-Tec Expo organizers recruited some of the most ...
Continue Reading →
I’ve explained before how TruVizion can help you stop playing 20 Questions with your customers and proceed directly to troubleshooting. Clearly, being able to skip a series of diagnostic questions can shorten the call.
But did you know that using TruVizion to diagnose and troubleshoot customer issues can reduce the average length of calls ...
Continue Reading →
