In early 2014, Highlands Cable Group underwent a major upheaval when their long-time managed service provider for their provisioning, telephone service and diagnostics was acquired by another company. Facing the sudden release from their contract and disruption of their service to their subscribers, Highlands immediately went looking for another partner that could help them stay on track with the least impact to their subscribers
Sjoberg’s Cable, a family owned, Minnesota based cable TV, phone, and internet provider has been the local provider since 1962 and prides themselves on offering high speed internet, cable, and digital services to the residents of Thief River Falls.
SKYCable, established in January, 1990, is the largest cable television provider in the Philippines. In 2008, SKYCable introduced SKYBROADBAND, the fastest residential Internet service in the country. Today, SKYCABLE has over 500,000 subscribers and is the number one service provider in the Philippines. SKYCable expects to see strong growth in demand for high-speed broadband services, and aims to maintain its leading position in the market.
With an operation that encompassed five states and 50,000 broadband subscribers, Fidelity’s management knew that they had line and maintenance technicians in every market who were always focused on putting out fires. With over 3,000 miles of plant, the techs were steeped in the traditional, reactive response, and were used to doing things the same way for years. When there was an issue on the line they would get someone into the field to do a sweep and balance or a noise mitigation. It was reactive but management knew that work had to continue.
To manage their bandwidth allocation amid aggressive growth in video services like Amazon and Netflix and gaming consoles from Sony and Microsoft, Pennsylvania-based Zito Media wanted a tool to help with setting limits and quotas. At the same time, however, the company wanted to focus on the business of running a telecommunications company, not policing the bandwidth.
Cable Net Suzuka Co., Ltd. is a provider of cable TV broadcasting and Internet services in the Suzuka City area. Having been limited to a maximum speed of 160 Mbps by the coaxial cables and modems used to provide Internet access, the company decided to shift its service to an optical fiber infrastructure to meet the demand for faster networks. As a result, a shortage of new IPv4 addresses became an issue.
As the first cable system in Vermont and one of the oldest in New England, small, independent Trans-Video had limited resources for maintaining their network and keeping their subscribers up and running. When subscribers called in with a problem, their standard procedure was to roll a truck, always an expensive proposition. Troubleshooting issues was an exercise in trial and error by reading a meter and changing settings to see results, if any.
In early 2012, Fidelity Communications acquired 14 cable, phone and Internet systems in four states adding about 30,000 new individual customers to their phone, cable TV and high-speed Internet services. With the acquisition, Fidelity found themselves with a telecommunications company where all the critical support services; billing, provisioning, technical support, and Network Operations, were being out’sourced to third parties. To complicate matters Fidelity had no real access to their data or view into their network diagnostics for troubleshooting.
Located in Rock Springs, Wyoming, an area known for its hometown charm, scenic surroundings, and rich history in coal, Sweetwater Cable TV is a family owned company that’s been in operation since 1956. They’ve developed a stellar reputation as a provider of cable television, Internet, and digital voice services and work hard at upholding that reputation.
WEHCO Video, a part of WEHCO Media, is a diverse communications company with interests in newspapers, cable television and internet business. Headquartered in Little Rock, Arkansas, they began operation with one newspaper in 1909 and have grown to operate twenty five newspapers and 13 cable television companies in 6 states. WEHCO Video provides cable TV service, broadband access, and digital voice to their subscribers.