While ElbertonNET had been providing cable television and broadband internet for years, it had never offered phone service. The incumbent phone company serving the city was charging a premium price for phone service with minimum features. Calls to other parts of the country or even neighboring towns meant additional long distance fees for many customers. Some residents signed up for VoIP service from over-the-top providers to increase features and reduce costs, but call quality was poor. In addition, cell service in many areas was spotty. Residents had no choice but to pay higher prices from the incumbent carrier for reliable phone service.
As with most major MSOs, one of North America’s largest providers of voice and data communications services started out as a pioneer in the cable and broadband industry. Today they provide a broad range of services including cable television, wireless voice and data communications, and high-speed Internet to almost ten million subscribers. Keeping it all running is a highly skilled and diversified workforce of over 20,000 employees.
Even in a small town, being an independent operator can present some big challenges. Keeping a network in top shape plus supporting end-users to maintain a high level of customer satisfaction requires constant diligence and a lot of hard work. Consistent and reliable support from their managed services provider was key to keeping things running smoothly. Unfortunately for Community Communications, their service provider was busy acquiring other companies and things began to change.
Severe weather patterns had been the cause of outages of Limestone and Bracken’s service on more than one occasion, frustrating customers and overwhelming the maintenance and support staff. Generally when severe weather rolls in and affects service, the staff at Limestone would dispatch multiple trucks along the line to locate the source or sources of the outage until the problem was located. And troubleshooting in the field to restore everyone’s service was accomplished on a case-by-case basis.
Founded by Dean and Hazel Cunningham in 1944, Cunningham Telephone and Cable has been serving areas of North Central Kansas for over 65 years and is still run by the Cunningham family. They’ve always been dedicated to providing high quality service to their customers and they continue to focus on customer service and advanced technology products to keep their customers up and running and happy.
In early 2014, Highlands Cable Group underwent a major upheaval when their long-time managed service provider for their provisioning, telephone service and diagnostics was acquired by another company. Facing the sudden release from their contract and disruption of their service to their subscribers, Highlands immediately went looking for another partner that could help them stay on track with the least impact to their subscribers.
Sjoberg’s Cable, a family owned, Minnesota based cable TV, phone, and internet provider has been the local provider since 1962 and prides themselves on offering high speed internet, cable, and digital services to the residents of Thief River Falls.
Founded by Dean and Hazel Cunningham in 1944, Cunningham Telephone and Cable has been serving areas of North Central Kansas for over 65 years and is still run by the Cunningham family. They’ve always been dedicated to providing high quality service to their customers and they’re so hands-on the General Manager, Brent Cunningham, even has his email address right on the company website so subscribers can contact him personally. Built from humble beginnings, Cunningham continues to base their growing local business on customer service and advanced products through a large network of fiber optics with digital and IP equipment.
SKYCable, established in January, 1990, is the largest cable television provider in the Philippines. In 2008, SKYCable introduced SKYBROADBAND, the fastest residential Internet service in the country. Today, SKYCABLE has over 500,000 subscribers and is the number one service provider in the Philippines. SKYCable expects to see strong growth in demand for high-speed broadband services, and aims to maintain its leading position in the market.
In early 2012, Fidelity Communications acquired 14 cable, phone and Internet systems in four states adding about 30,000 new individual customers to their phone, cable TV and high-speed Internet services. In 2014 Fidelity had licensed ZCorum’s TruVizion diagnostics to get a clear line of sight into their network to better troubleshoot subscriber and plant issues. Customer service reps were using TruVizion on every screen, and in the Network Operations Center, TruVizion was in use on every monitoring screen.
To manage their bandwidth allocation amid aggressive growth in video services like Amazon and Netflix and gaming consoles from Sony and Microsoft, Pennsylvania-based Zito Media wanted a tool to help with setting limits and quotas. At the same time, however, the company wanted to focus on the business of running a telecommunications company, not policing the bandwidth.
Spillway Communications is a family owned Cable TV and Internet provider located in Maringouin, Louisiana. The company was founded in 1981 to address the need for better TV service in the community. As their video service became more popular and word spread locally, Spillway Cable started serving other towns nearby that wanted access to cable TV. In 2000 Spillway added Internet service to their offerings and today provides video and broadband services to four different parishes in Southeastern, Louisiana.
Cable Net Suzuka Co., Ltd. is a provider of cable TV broadcasting and Internet services in the Suzuka City area. Having been limited to a maximum speed of 160 Mbps by the coaxial cables and modems used to provide Internet access, the company decided to shift its service to an optical fiber infrastructure to meet the demand for faster networks. As a result, a shortage of new IPv4 addresses became an issue.
With an operation that encompassed five states and 50,000 broadband subscribers, Fidelity’s management knew that they had line and maintenance technicians in every market who were always focused on putting out fires. With over 3,000 miles of plant, the techs were steeped in the traditional, reactive response, and were used to doing things the same way for years. When there was an issue on the line they would get someone into the field to do a sweep and balance or a noise mitigation. It was reactive but management knew that work had to continue.
As the first cable system in Vermont and one of the oldest in New England, small, independent Trans-Video had limited resources for maintaining their network and keeping their subscribers up and running. When subscribers called in with a problem, their standard procedure was to roll a truck, always an expensive proposition. Troubleshooting issues was an exercise in trial and error by reading a meter and changing settings to see results, if any.
In upstate New York, less than 25 miles from the state capitol of Albany, lies the rural town of Princetown. Historically, Princetown has been a quiet, rural community where farming was the chief occupation from the mid-1700s until the 1940s. Today, the leaders of Princetown try to maintain this same rural atmosphere as most people who move into town do so to enjoy its rural character.
In early 2012, Fidelity Communications acquired 14 cable, phone and Internet systems in four states adding about 30,000 new individual customers to their phone, cable TV and high-speed Internet services. With the acquisition, Fidelity found themselves with a telecommunications company where all the critical support services; billing, provisioning, technical support, and Network Operations, were being out’sourced to third parties. To complicate matters Fidelity had no real access to their data or view into their network diagnostics for troubleshooting.
Located in Rock Springs, Wyoming, an area known for its hometown charm, scenic surroundings, and rich history in coal, Sweetwater Cable TV is a family owned company that’s been in operation since 1956. They’ve developed a stellar reputation as a provider of cable television, Internet, and digital voice services and work hard at upholding that reputation.
Located in the San Francisco Peninsula area of California, the City of San Bruno has a mission to provide ‘exemplary services for the community and to enhance and protect the quality of life’. They take their mission seriously and have committed to supporting the community with 21st century services while still maintaining the small town charm San Bruno is known for.
WEHCO Video, a part of WEHCO Media, is a diverse communications company with interests in newspapers, cable television and internet business. Headquartered in Little Rock, Arkansas, they began operation with one newspaper in 1909 and have grown to operate twenty five newspapers and 13 cable television companies in 6 states. WEHCO Video provides cable TV service, broadband access, and digital voice to their subscribers.