Archive for 'Industry Perspectives'

SOPA – Not Just Spanish for Soup Anymore

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There’s been a lot of controversy and angst the last few months over some proposed legislation.  Maybe you heard some of the ruckus, but wasn’t sure what it’s all about.  It’s called the Stop Online Piracy Act (SOPA).  It was introduced in Congress in October, and is a companion bill to the Protect IP Act (PIPA) that was introduced in the ...

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Hello? Are You Listening?

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If you are in any kind of business–whether it is a provider of service or developer of products–you likely have many interactions with your clients. These interactions are critical to your and your company’s success.

There is an old adage: “If you are telling, you ain’t selling”. Certainly you have to get your message out, but the fundamental cornerstone of the sales process is the skill of active listening. This becomes ...

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Dude, Where’s My Modem?

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Are you TR-069 enabled?  If not, you should be.  The TR-069 CPE WAN Management Protocol looks to do for DSL what DOCSIS did for cable.  The protocol provides a framework for secure auto-configuration and management of CPE devices such as DSL modems, Routers, IP STB (set top boxes) and FTTH (fiber to the home) gear.  It has already been endorsed by Home Gateway Initiative (HGI), Digital Video Broadcasting (DVB) ...

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Innovation: The Recipe for Success

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What does it take to be innovative? In today’s world, most of the time when people think of innovative companies, they think of companies that are on the cutting edge of technology. They think about companies that are developing and implementing new ideas by pushing the envelope beyond what other companies are willing to do. The users of the services believe their experience is the ...

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The Ins and Outs of Updating TruVizion Maps

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One of the powerful features of TruVizion is the ability to pull up a customer on a local street map and relate their issue to other customers in the same area.  With just a few mouse clicks or taps on a smartphone our customers have the ability to rapidly diagnose whether the source of the problem is originating at the house, the local node or back at the plant.

Maps are ...

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No Help May Mean No Sale

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Unlike some, I didn’t stay up late (or get up early, as the case may be) to hit the Black Friday sales. But, all the coverage has made me reflect on the brick and mortar retail experience. I’m sure everyone has experienced this. You go into a store and find all kinds of things available for sale except the one item that you actually went to ...

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What’s new with Motorola at SCTE Expo ’11?

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I had a chance to chat with Jerry Kurtze, Sr. Marketing and Business Development Manager from Motorola about their new product offering in the area of connected homes. Motorola sees this as an area of growth for them and a revenue-generating opportunity for their service provider customers.

Video Transcript:

Rick: Hey, this is ...

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Cisco’s focus at SCTE Cable-Tec Expo ’11

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I stopped by Cisco’s booth today and spoke with Sara Cicero, Public Relations Manager at Cisco, about what’s hot for them at the show.  As I heard from others, including Jim Barthold, an analyst at NPD, delivering video to multiple screens is a hot topic right now, and Cisco is ...

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Conversation with Jim Barthold at SCTE Cable-Tec Expo

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I had a chance to talk with Jim Barthold at the end of the first day of the SCTE Cable-Tec Expo ’11. Until recently, Jim was Editor at FierceCable, and is now a Sr. Analyst at NPD Connected Intelligence.

I asked Jim his impressions of the first day. As I’ve heard from others, video over IP is a ...

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Day One at SCTE Cable-Tec Expo

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Day one at the SCTE Cable-Tec Expo was very successful for us. I had a chance to talk with Art Skinner, our VP of Business Development in front of a very busy ZCorum booth about his impressions of our TruVizion Cable Diagnostics software compared to what he is seeing with some of the competition. Excuse the audio. The handheld mic wasn’t working for the first part, which is why the background noise suddenly ...

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