Today just seemed like one of those days where a good laugh is needed, and ZCorum’s call centers can surely provided that. I hope that these true tales from tech support tickle your funny bone!

VoIP takes getting used to for some people, and one customer wasn’t sure what was going on. He called into support because he wanted information on accessing his voicemail and wanted to set up call forwarding features just ...
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If you’ve ever worked in a call center, think about how many times customers, who have little to no knowledge on anything technology-related, have called in and demanded that a customer service professional (CSR) quickly fix their problem. As a CSR, you just hope the customers are able to follow directions as you guide them through clicking fifty options on their computer. In these instances, you quickly find out the key to quality ...
From handling network abuse daily, lately, I’ve noticed a rise in the number of password compromise issues that have surfaced. The majority of the password compromise issues are primarily due to users having weak passwords configured on their accounts. Weak passwords posed one of the biggest security breaches in 2012 for not only individual users, but large corporations and the governement as well. 






