Today just seemed like one of those days where a good laugh is needed, and ZCorum’s call centers can surely provided that. I hope that these true tales from tech support tickle your funny bone!
VoIP takes getting used to for some people, and one customer wasn’t sure what was going on. He called into support because he wanted information on accessing his voicemail and wanted to set up call forwarding features just ...
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If you’ve ever worked in a call center, think about how many times customers, who have little to no knowledge on anything technology-related, have called in and demanded that a customer service professional (CSR) quickly fix their problem. As a CSR, you just hope the customers are able to follow directions as you guide them through clicking fifty options on their computer. In these instances, you quickly find out the key to quality ...
When I’m working to assist Affiliates with issues that may surface on their cable networks, TruVizion is great application that allows me to have a look at the graphical interface of a CMTS for broadband management. Having diagnostic information for a cable plant at the click of a button makes my job easier and allows me to resolve issues more rapidly and get back to normal operations. Is a certain ...
Posted by: Monica Woods
From handling network abuse daily, lately, I’ve noticed a rise in the number of password compromise issues that have surfaced. The majority of the password compromise issues are primarily due to users having weak passwords configured on their accounts. Weak passwords posed one of the biggest security breaches in 2012 for not only individual users, but large corporations and the governement as well. Studies show that 90% of the attacks ...
Training is an essential part of employee development, especially in our ZCorum call centers. The initial training that is provided to our technical support team builds upon a foundation that is further maintained by continued training. As new products and procedures become available, we have to kick into high gear and ensure that everyone involved is able to assist with our customers’ needs. If we didn’t, how else would ...
Posted by: Sheenika Wilson
Enter the groans of many students around the world as that time of year approaches. Yes, it’s back to school time, and parents are breaking out with the dance routines from Grease as they start to stuff lunch money in bookbags and high-five bus drivers while heading out to work. School is in session, and it’s time to get back to that wonderland called “campus.” Because this is ...
Everyone has heard of, and I am sure has even repeated a few times, “The Customer is Always Right.” This phrase originated in the early 1900s from Harry Gordon Selfridge. He was a successful businessman with a chain of retail department stores in England. He prided himself on making the customer happy at all costs. Working in customer service for over 10 years has taught me more than ...
That day has finally come. Just in case you didn’t know, all editions of Microsoft Windows XP are set to lose all support on April 08, 2014. Despite millions of users protesting that Windows XP is the best, the computing giant is calling it quits on its longest-lived operating system. Microsoft has no doubt that Windows XP was a great software release ...
Have you ever had to hold the line when calling an 800 number for help? I’m sure at some point we’ve all had to do this. While waiting for a representative to pick up, we listen endlessly to elevator music with brief interruptions from an operator telling us “Your call will be answered in the order it was received.” The clock continues to tick away precious minutes ...
I’m thinking of the many times I find myself quickly heading over to that notorious search engine that’s the best thing since pierced ears to look for some type of support topic or answer to a tech question that is baffling me. I do this and almost in unison I find myself trolling Twitter and Facebook to see if I can find anything related to the topic. Yes, ...
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