Private Label Services
    Internet Security
    Email Services
    Web Services
    Tech Support - Internet
    Tech Support - Cable TV
    Customer Management

Data Center Services
    Redundant Architecture
    Equipment Configuration
    Network Design
    Network Monitoring

Your customers work all day. They're not home to watch TV – or notice a problem – until after your office is closed. ZCorum's flexible after hours and 24/7 support options ensure that your customers can get the help they need, when they need it.

Why not just hire an answering service?
Your customers don't want to leave a message. They want to speak to a real person who can fix their problem.

ZCorum's team of tech support professionals can walk your customer through Motorola and Scientific Atlanta set-top box troubleshooting steps right over the phone. We'll alert your staff to channel outages that affect multiple customers so those problems can be resolved right away.

Our flexible support packages, shown at right, also include advanced troubleshooting techniques for cable systems, such as refreshing the set-top box, adjusting pay-per-view credits, and facilitating warm transfers to on-call technicians.

Will after hours support break my budget?
Rather than track minutes and rush your customers offer the phone, we provide a monthly allotment of calls that allows you to budget effectively and still give your customers the time and attention they need to get their service back up and running.