Every day, I talk to independent cable companies about the ways ZCorum’s TruVizion diagnostics software can help save them money. In many cases, this software can help improve operational efficiency so much that companies can even increase their revenue and accelerate growth.
Kinda sounds too good to be true, right?
If you’re trying to figure out if the benefits of a diagnostics program for your cable plant are worth the cost, suspend your disbelief for just a second and keep reading.
Many cable companies don’t keep track of statistics like the mean time to repair (MTTR) and the average cost of a truck roll for an installation or service call. It’s hard for them to quantify just how much would be saved if they could shave off a few (or more) service calls each day.
To begin estimating your own savings, think about how diagnostics software could save you time and money:
Send the right people, right away
How many times have you sent an installation or repair tech out to troubleshoot what turned out to be a plant problem? Did you have to then send a plant tech or engineer out – in a separate truck, no doubt – to fix that issue?
Add up how many times that’s happened, plus the fuel it took to roll the trucks, the wages and benefits you paid to multiple technicians to go find and fix that issue. Getting pretty expensive, yes?
Now think about how much of that installation tech’s wasted time could have been used to do the installations that would result in more revenue for your business.
Speaking of installs…stick to your schedule
How often do outages – and the service calls that go with them – put you behind on your installs? You promised a new customer you’d install their service between 1pm and 3pm, but an outage at 11am forced you to call your techs into troubleshooting mode.
Bet that customer is upset that your tech was late to their appointment, if they made it at all. Not the way to start a long and happy (and profitable) relationship with your customer, huh?
Find the needle in the haystack, fast
Without diagnostics from the CMTS, through nodes and active legs, all the way down to the modem, it’s really hard to pinpoint the problem causing your customer(s) to complain about their connection.
So, you try to bracket the problem by driving from test point to test point in your plant, trying locate the line of demarcation between good signal and bad signal to figure out just what needs fixing. All that tail-chasing just cost you a pretty penny in fuel, didn’t it?
What about lost productivity for the poor tech who’s cruising around town plugging into every test point from here to kingdom come? Instead, with the right diagnostics tool, that technician could make network improvements or expand your plant, which will decrease churn and allow you to serve more paying customers.
Yes, that loud slurping noise you hear is the sound of cash being sucked down the drain of operational inefficiency.
Now that you’ve reflected on the ways NOT having comprehensive diagnostics information can cost you time and money, investing in diagnostics software to put a plug in that drain is looking like a pretty good deal, isn’t it?
If you’d like more information on the ways ZCorum’s TruVizion diagnostics and analytics software can help you monitor and manage your cable plant more efficiently, please call 1-800-909-9441 or schedule a demonstration.