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Call Center 101: Getting Started with Broadband Technical Support

By |January 23rd, 2018|Categories: Blog, Customer Service|

What does it take to start your own call center to service Internet subscribers and provide broadband technical support? Is it difficult? What do you need to know?  In the competitive world of broadband services, [...]

Carlos Bustamante’s Top Broadband Technology Predictions for 2018

By |January 16th, 2018|Categories: Ask an Expert|

Carlos Bustamante's Top Broadband Technology Predictions for 2018 With industry trends changing up to the minute, it's always good to know what lies ahead, so we've asked our resident smart guy, Carlos Bustamante, VP of [...]

DMCA Deadline Affects Copyright Infringement Liability for ISPs

By |December 29th, 2017|Categories: Hot Topics, Industry Perspectives|

There is an upcoming deadline regarding the Digital Millennium Copyright Act (DMCA) that many ISPs are just now becoming aware of.  I have recently been forwarded notices sent to ISPs from associations letting them know [...]

The Future of Net Neutrality

By |December 13th, 2017|Categories: Hot Topics, Industry Perspectives|Tags: |

The FCC tomorrow will vote on whether to repeal Obama-era Net Neutrality regulations that were put in place in 2015. Those regulations reclassified broadband as a communications service and made ISPs subject to something called [...]

Set-Top Box Survey Shows Need for Video Diagnostics Monitoring

By |August 23rd, 2017|Categories: Blog|Tags: , , , |

As you may know, ZCorum provides web-based applications that gather diagnostics information from CMTS, Cable Modems and EMTAs to help cable operators support their data and voice services. In speaking with customers and prospects we [...]

Advantages of DOCSIS Provisioning of EPoN and GPoN

By |August 9th, 2017|Categories: Blog, Technology|Tags: , , , |

As costs for fiber equipment and installation have come down, many Cable Operators are considering deploying fiber to offer the increased speeds their subscribers are looking for rather than DOCSIS 3.1. One of the challenges [...]

Is Internet Access a “Lifeline?”

By |November 22nd, 2016|Categories: Blog, Hot Topics|

For many American families, having access to the Internet is like having water or electricity in your home; it's just there. It’s second nature. But for millions, there is no "surfing the web from the [...]

Broadband Usage Caps’ Increase – For the Better?

By |November 1st, 2016|Categories: Blog, Hot Topics|

When Internet Service Providers (ISPs) began doling out broadband usage caps, there were groans heard around the world from consumers that were not happy that they could no longer enjoy the freedom of having “limitless” [...]

Tracking Down Ingress in Your Return Path

By |April 27th, 2016|Categories: Technology|Tags: , , , |

Every cable operator has a constant struggle with ingress. As external RF signals leak into the return path from various sources, that noise accumulates and funnels upstream to the CMTS. This cumulative effect can cause [...]

WiFi Connections Gone Wild – Is Your Customer’s WiFi on Spring Break?

By |April 12th, 2016|Categories: Blog, Technology|

When Wi-Fi technology first started taking off, people were connecting one or two devices to their Wi-Fi network. Today it’s a WiFi party with most households having at least four connected devices and planning to [...]

Is Your Data Center Ready for the Internet of Things?

By |February 2nd, 2016|Categories: Blog|Tags: , , |

Can your networks handle anticipated increases in information flow related to Internet of Things (IoT) optimization? Subscriber to Service Provider: “So what you’re telling me Mr. Internet Provider is that I can run my lawn sprinkler [...]

The Hold Up with the Internet of Things

By |January 26th, 2016|Categories: Blog|Tags: , |

The term Internet of Things was first coined by Kevin Ashton in 1999, but actually, the Internet of Things goes back a lot further than merely 15 years. In fact, already in 1926, we saw [...]

Internet of Things: What’s the World Coming To?

By |January 19th, 2016|Categories: Blog|Tags: , |

Sitting with a group of people at halftime last weekend, I threw out the phrase The Internet of Things and asked them what they thought it was or would be. (Without looking it up on [...]

Ask an Expert: Broadband Predictions for 2016 – Part Three

By |January 14th, 2016|Categories: Ask an Expert, Blog, Technology|

Broadband Predictions for 2016 - Part Three It’s back to the future for one final set of predictions from ZCorum’s Chief Technology Officer. Broadband technology is a runaway train and you don’t want to miss [...]

Ask an Expert: Broadband Predictions for 2016 – Part Two

By |January 12th, 2016|Categories: Ask an Expert, Blog, Technology|Tags: , , , , , |

Broadband Predictions for 2016 - Part Two We began this long winter month with the first set of predictions from our Chief Technical Guru. With so much to cover this year, we’re spotlighting his forecasts [...]

Ask an Expert: Broadband Predictions for 2016 – Part One

By |January 7th, 2016|Categories: Ask an Expert, Blog, Technology|Tags: , , , , |

Broadband Predictions for 2016 - Part One In this long winter month, it’s time to present our annual installment of broadband predictions from our Chief Technical Guru. We asked Helms for another set of predictions [...]

FCC Chairman Makes Statement Extending Transparency Exemption in Net Neutrality Rules for Small ISPs

By |December 17th, 2015|Categories: Blog, Hot Topics, Industry Perspectives|

On Tuesday, the FCC extended an exemption for smaller Internet Service Providers on the “transparency” portion of the Net Neutrality rules adopted earlier this year. That portion of the ruling requires broadband providers to provide [...]

Year End Review – 2015 Broadband Predictions

By |December 15th, 2015|Categories: Ask an Expert, Blog, Technology|Tags: , , , , , , , , , , , |

2015 Broadband Predictions: The Year in Review As with everything, technology is hard to predict. No matter how many strategic moves are made by big players, it’s only when time passes that we can gauge [...]

Winner Announced for Contest Promoting StoAmigo Tack App

By |December 3rd, 2015|Categories: Blog, Giveaways, Just for Fun|Tags: , , |

Most people don’t go to trade shows expecting to win anything, but Nathan Carbo of System Services Broadband was lucky enough to walk away from the SCTE Cable-Tec Expo as the lucky winner of a [...]

Tech The Halls

By |December 1st, 2015|Categories: Blog, Just for Fun, Technology|

IT'S THAT TIME OF YEAR again when we all get festive, eat and drink more than we should, and click “Add To Cart” and hope that the shipping is fast enough. Everyone and their reindeer [...]

Up Next for Virtualization: Virtual CPE

By |November 24th, 2015|Categories: Hot Topics, Technology|

Vice President of Technology, Scott Helms, recently talked about Network Function Virtualization (NFV) and how MSOs can benefit from this technology. Branching off NFV, we’re seeing the emergence of Virtual Customer Premises Equipment (vCPE), which [...]