Business of Broadband

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Getting to Know DOCSIS Codeword Errors: An Interview with Scott Helms

By |September 15th, 2015|

When it’s time for cable operators to dig deep into their networks to find out what’s causing impairments, DOCSIS codeword errors can be a key indicator of where to begin when trying to resolve those issues. […]

Transitioning from IPv4 to IPv6: Conservation and Migration Strategies

By |September 3rd, 2015|

The question for IPv6 is not “if” but “when”
In late July the CEO of the American Registry for Internet Numbers (ARIN), the numbering authority that hands out Internet Protocol (IP) addresses, announced that it may be […]

DOCSIS 3.1 Series: PNM – A 3-Step Plan for Success Part Three

By |July 22nd, 2015|

First – Fast – Forever

The days of using the “break/fix” method of troubleshooting cable plant issues are quickly fading, and cable operators have DOCSIS Proactive Network Maintenance (PNM) to thank for that. With PNM in […]

DOCSIS 3.1 Series: DOCSIS 3.1 and the PNM Toolbox Part Two

By |July 15th, 2015|

The New Look of Plant Maintenance
If you read last week’s Part 1 in our DOCSIS series and the white paper on the Evolution of DOCSIS, you now have a better understanding of why we have […]

DOCSIS 3.1 Series: The DOCSIS Evolution Part One

By |July 9th, 2015|

DOCSIS in the Nick of Time
Gigabit-class broadband is capturing the imagination of Internet users throughout the country. With Google and other companies bringing fiber-based services that deliver a gigabit of data each second to the […]

Ask a Broadband Expert – Kevin Mitchell on Digital Voice Opportunities for Service Providers

By |June 9th, 2015|

 Kevin Mitchell on Digital Voice Opportunities for Service Providers
Voice communications remain essential to individuals and businesses. This presents a great opportunity for broadband service providers, who can offer an additional service over their broadband connection […]

What’s Coming with DOCSIS 3.1 and What You Need to Know Today

By |May 12th, 2015|

What’s Coming with DOCSIS 3.1 and What You Need to Know Today
So now 3.1…

Seven years down the road from DOCSIS 3.0 the increasing subscriber demand for bandwidth intensive content and the competition from FTTH providers like […]

Ask a Broadband Expert – SCTE’s Steve Harris on DOCSIS PNM Training

By |April 20th, 2015|

SCTE’s Steve Harris on DOCSIS PNM Training
DOCSIS Proactive Network Maintenance (PNM) allows cable operators to leverage existing technology to troubleshoot and maintain their network more efficiently. Steve Harris, Senior Director of Advanced Network Technologies, Education […]

Introduction to TruVizion’s New Features

By |March 19th, 2015|

Latest Updates to TruVizion Broadband Diagnostics

By |March 11th, 2015|

TruVizion is ZCorum’s cross-platform diagnostics software for DOCSIS, DSL and Fiber networks. It helps broadband operators troubleshoot subscriber and network issues. Unlike some diagnostics applications that remain static for a year or more, we are continually updating […]

Guest Feature: The Future of the Internet Lies with Local Choice

By |March 5th, 2015|

Across the country, a trend has emerged in the 21st century – those communities able to deliver fast, affordable, and reliable Internet to their constituents are in the best position to grow and thrive. The […]

Net Neutrality, Title II and What it Means to Broadband Providers

By |February 27th, 2015|

Yesterday the FCC approved new rules to enforce network neutrality. They had passed similar rules back in 2010, but those were struck down in January of last year by the US Court of Appeals in […]

The Power of Welcoming New Customers

By |February 13th, 2015|

There are certain sales and marketing principles that are universally accepted as effective and worthwhile. For example, it is important to reinforce a customer’s purchasing decision to avoid “buyer’s remorse”. Similarly, to reduce the chance […]

Leveraging Your CMTS for Upstream Spectrum Analysis

By |February 10th, 2015|

The major problems that operators are having with the upstream path have to do primarily with ingress and noise. Aggravating the troubleshooting process is that often the interfering ingress problems are intermittent.  Just as a […]

Ask a Broadband Expert – Ingress and Return Path Analysis

By |February 5th, 2015|


Buddy Bertram on Ingress and Return Path Analysis
One of the big questions being asked by providers is how do I handle ingress encountered in the reverse path? To their exasperation, many are finding that there’s not […]

Ask a Broadband Expert – Scott Helms’ Top 10 Broadband Predictions for 2015

By |January 23rd, 2015|

Scott Helms’ Top 10 Broadband Predictions for 2015
Cold and bleary January seems like a good time to ponder the year ahead. We’ve asked Scott Helms, our VP of All Things Technical, to compile a list […]

Leveraging your Reputation with Customer Referrals

By |January 7th, 2015|

Like most small companies, rural broadband providers probably have a small marketing budget. Of course, all marketers wish they had a larger budget, but smaller companies often don’t even have a “marketer” and must make […]

What’s New with TruVizion?

By |December 18th, 2014|

If you’re a broadband operator that’s lucky enough to have access to our TruVizion broadband diagnostics software, you’re probably already familiar with the powerful features that it packs. Because network impairments can be annoying, being able to find out what’s […]

Bandwidth Usage Management: Taking Control of Your Network

By |November 6th, 2014|

Remember earlier this year when Netflix announced that Orange is the New Black was returning with new episodes? The anticipation was overwhelming, and when it finally premiered, millions tuned in to the show. Some broadband operators may […]

Finding Hidden Impairments with Proactive Network Maintenance Tools

By |October 22nd, 2014|


The live webinar has taken place, but you can watch the recorded webinar.

Locating impairments getting spooky? Who you gonna call? 

Plant impairments come in all shapes and sizes. Gremlins chew on your cables, monsters loosen your […]

Avoiding the “Because I Said So” Approach to Leadership

By |October 20th, 2014|

When a person accepts the responsibility of becoming a manager, he signs up for much more than accepting the title of “Boss.”  The boss that decides to take the “because I said so” approach has […]