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DOCSIS codeword errors are the most effective metric to determine if a data issue like slow web pages, slow gaming, poor voice quality, etc., is an RF plant problem or if it is a data network problem. Understanding codeword errors  and their effect on RF impairments will enable you to improve your subscriber’s experience, lower your costs and save your technicians time in the field.

So, how can we help? Industry leading technology consultant, Brady Volpe, discusses Your Subscriber and DOCSIS Codeword Errors in this white paper that is available for download. Volpe covers the following aspects of codeword errors:

  • What are DOCSIS Codeword Errors?
  • How To See DOCSIS Codeword Errors
  • Sources of Codeword Errors
  • RF Levels at the Cable Modem that are too High or too Low

Of course, if you have TruVizion, you already have a great tool for finding and diagnosing codeword errors. In addition to displaying current codeword errors for the modem and port on the modem diagnostics screen, a new drill-in report lists the subscribers with correctable and uncorrectable codeword errors on affected channels.

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This white paper is free. Simply complete the below form to view the report.

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