TruVizion’s patented technology provides your team with a host of valuable features not available in other diagnostics applications. Here are just a few.
Organized and Intuitive Interface
We developed TruVizion to help multiple groups within your company make a difference in the quality of the service you provide. It can be used by your office staff, support technicians and engineers. Unlike other tools, you don’t have to search multiple screens to find what you’re looking for, and then realize you need an engineering degree to understand it all. The interface clearly shows what’s most relevant and most important, and it’s organized and presented in a way that makes troubleshooting your broadband modems and network a snap.
Most tools that provide in-depth broadband network diagnostics information only support one type of broadband platform. If you manage cable devices, you may have a diagnostics tool just for that. If you have a DSL network, you may have a tool for that (if you’re lucky enough to have a tool at all). With TruVizion, you get detailed broadband diagnostics for troubleshooting DOCSIS cable networks, DSL and Fiber to the Home (FTTH). Do you have more than one technology installed? Are you converting some cable or DSL subscribers over to Fiber? TruVizion gives you a single diagnostics application with a common interface for troubleshooting all three types of broadband networks and devices.
Many diagnostic tools don’t get down to the customer level. TruVizion makes it easy to pull up an individual subscriber by modem or customer information. The search tools are always right there, wherever you are in the application. Quick Search allows you to find customers by last name, email address, phone number, or the MAC address of either the modem or any CPE device connected to the modem. One click opens the Full Search feature, where you can find customers by business name, physical address (like street name or zip code) or the IP address of either the modem or any device attached to the modem.
View a short 2 min video of this feature!
Advanced Modem Diagnostics
The Modem Diagnostics screen will help your support reps quickly find and resolve problems for individual customers, as well as see issues that may be impacting multiple subscribers. Current readings like RF levels and bandwidth are shown on a single, easy-to-read screen along with a map of the customer’s location. If the subscriber is on a cable modem, we also show key readings from the upstream channel the customer’s connected to. Your reps can easily ping the modem or attached CPE devices, view modem logs or reset the modem with a click of the mouse (even DSL modems).
Historical RF Analysis
Are you a history buff? In addition to real-time RF data on the Modem Diagnostics screen, one click will open a page of interactive charts that show the RF Levels over the last 24 hours. Want to drill further into the past? One click more and you can view the last 7 days, 30 days or 90 days. What about the here and now? You can also select “Live” to watch readings as they stream in every five seconds, which is really helpful when you’re messing around with things and trying to figure out if you’ve fixed the issue (or made it worse).
Ever wonder how many of your modems were already misbehaving right after installation? You can run a Post-install Report at any time to see those modems that were out-of-spec the day they were installed, including a snapshot of the total flaps, codeword errors and the RF levels at that time.
WiFi Diagnostics Data
50% or more of the complaints subscribers have about slow broadband service are actually related to their home WiFi network. TruVizion collects statistics from compatible devices that have an embedded Access Point and presents the information on a WiFi Diagnostics screen. Technicians can see the channel the radio is tuned, its performance, and the transmit and receive levels for each connected device. You can drill-in to plot this data over the last 24 hours, 7 days, 30 days or 90 days. You can also click to stream the data live as a customer changes the location of their device or the location or orientation of the access point. This helps your staff determine if a problem is related to the subscriber’s broadband connection or their in-home network.
Full Band Spectrum Capture
TruVizion has a spectrum tab that can display the spectrum for all data and video channels passing through a cable modem or set-top box that supports full band capture. It’s like having a meter on your desk or mobile device connected remotely to the modem at the subscriber location. There is a report in TruVizion that shows you all devices that support spectrum capture. Note: This is a separately licensed module that you would purchase to enable spectrum capture in TruVizion and TechVizion.
It’s nice to see what’s been happening with a subscriber’s modem over time. Even nicer is to compare that modem’s readings with other nearby modems. One click in TruVizion overlays the data in the charts with readings from the five geographically closest modems so you can see if others are having similar problems. Yes, you know your plant better than we do. If you don’t like one or more of the modems we picked to compare, you can easily choose any five modems from the 25 closest to that customer.
Often times a map in a diagnostics application is eye candy. It’s kind of colorful and cool-looking, but it’s just not that useful. In TruVizion the maps not only look sweet, they are sweet. Your staff can actually use them to quickly find and diagnose customer-affecting issues. Sure, they’re colorful. Green is good, and you’ll immediately see those modems that are performing within spec. Yellow tells you a modem is marginal, and red says something’s really wrong. Best of all, you can filter the map by status or alerts. With a click you can see only modems that are off-line (really helpful when finding and fixing an outage). Another click will show only out-of-spec modems, or you can further filter to see only those modems that are having a specific RF issue. If you’re managing a cable plant, you can also filter the map pins by node and active leg. Want to know more about one of those pins? Click a pin to see the summary RF data for that modem and click again to pull up the full Modem Diagnostics screen for that subscriber.
View a short 2 min video of this feature!
Do you have customers that are not geocoded, or are geocoded incorrectly? This is a problem for some providers depending on how up-to-date maps are kept. Not a problem in TruVizion. You can easily geocode a modem in our system or correct a location if it’s not right. You can add a pin or change the location of a pin on our map with a couple of clicks. Or, with TechVizion, our mobile app, you can easily add or correct the geocoded location by visiting the customer premise and tapping a few buttons on your phone or tablet.
Integrated VoIP Diagnostics
If you’re offering VoIP service, you know how difficult it is to troubleshoot voice-quality issues. TruVizion allows your staff to see and resolve common issues affecting VoIP customers. On a single screen you can view the hook status, battery state/charge and the MOS scores for the last ten calls. You can also drill-in for additional RF stats on the last 10 calls, or run a Loop Diagnostics test to check the customer’s inside wiring.
You can also download a daily report to help you proactively improve your VoIP service. The report lists all calls that had one or more bad MOS scores, which would indicate an issue with call quality. In addition to the MOS scores from the call, the report shows the SNR, packet loss and delay at the time of the call to help with troubleshooting the reason for the poor call quality. Finally, the report also lists any devices that have a battery issue or that had a problem communicating with the CMTS.
Convenient Mobile App
Your field staff can take the power of TruVizion on the road with our mobile app TechVizion, which is available under a separate license. TechVizion is an app, not a mobile Web interface. Techs will have access to real-time modem data, 24 hours of historical data, modem comparisons and mapping, all in the palm of their hand. TechVizion is compatible with the Apple iPhone, iPad, Android smartphones and tablets, plus the Kindle Fire.
A powerful feature for cable operators in TruVizion is the ability to view historical information about any upstream or downstream channel. One click will plot RF levels, upstream SNR, bandwidth utilization, modem counts and codeword errors for the last 24 hours. Yep, like the modem RF history, you can also choose to view 7 days, 30 days or 90 days.
Cable provider? You’ll also get a CMTS Diagnostics screen that gives a summary view of the health of the CMTS on a single screen. Color-coded bars show the highest priority issues regarding RF levels, bandwidth utilization, SNR, modem status and codeword errors. You can pinpoint trouble areas by drilling in to view reports on all modems with similar RF issues or all off-line modems. Reports can be saved or printed, and you can even map all the modems shown on a report with a single click.
TruVizion is integrated with ZCorum’s provisioning system and can provision cable modems, EMTAs and DSL modems in real-time. We can also reduce the time and hassle associated with installing DSL modems. Our Auto Configuration Server (ACS) can handle modem provisioning and configuration without the need to open and connect every modem. Just associate the modem’s MAC address with the customer account and our ACS takes it from there.
TruVizion for Fiber networks provides a summary breakdown page of all devices that show ONT status by OLT, shelf, card and port. Plus, you can drill-in to get a detailed diagnostics page for individual subscribers. You’ll see the status of the PON connection, gigabit Ethernet ports, and T1/E1 ports, as well as voice and video ports.
Monitoring & Alerting
TruVizion can process alerts that let users know when certain issues or events occur, like a sudden increase in off-line modems or when a threshold is exceeded for a specific RF level.
TruVizion has several reports that will help you better manage your network and business. Here are some of the reports included in TruVizion:
Codeword Errors — Drill in to see a report of correctable and uncorrectable codeword errors.
Post Install Reporting — Shows you the state of the modem the day it was installed, including flaps, codeword errors, and RF levels.
EMTA Report — A great report for those providing VoIP service, it shows subscribers who likely had call quality issues during the date range selected. It includes the call’s time and duration, the MOS scores, and the key RF levels at the time of the call. The report will also alert you to any devices that need to have batteries serviced or replaced.
Non-Geocoded Modems — You can run a report showing all modems that are not geocoded in the system. TruVizion and TechVizion make it easy to add pins to the map for any modems that are not geocoded.
Modem Report — A complete listing of all modems in the system, including manufacturer, model, firmware level, MAC Address and subscriber information.
Bandwidth Reports — Run reports showing upstream and downstream bandwidth use over the selected date range.
Watch a Live Demo
Schedule a live demo and ask specific questions about your network to see how TruVizion can help solve problems and unify your team.