Call Center Services
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    Satisfaction Surveys

Satisfaction Surveys
Every customer that contacts our call center receives a Customer Satisfaction Survey. The purpose of the survey is to gather information on the customer's level of satisfaction, including the perceived time spent on hold, the caliber of the representative that handled the call, and whether the issue was resolved.

The service level for hold time is set at 30 seconds and 88% of calls are answered within service level. In addition to this efficiency, Customer Satisfaction Survey results continually show that our Customer Care Representatives rate highly in these areas:

ZCorum cares deeply about the satisfaction of your customers. If an unfavorable survey response is received, then our call center management team will attempt to reach the customer and provide additional assistance in resolving the issue and building goodwill on behalf of the service provider.