For many providers, August begins budget time. It’s an important exercise to go through. You have to plan out what you’re going to spend your money on in the next year. No one likes it, though. In fact, I think the only folks who like the budgetary process less than those doing ...
Most TruVizion users are quite familiar with the Modem Dashboard that allows you to view a summary of all the data related to a modem on a single screen. But, TruVizion also includes a CMTS Dashboard that allows you to view a summary of the entire network.
It’s here that you can keep an eye ...
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As any technical support representative can tell you, it’s not always easy to get a customer to share the information needed to troubleshoot their problem. It’s not that they’re being purposefully difficult, they just may not be technically savvy enough to find the information and then relay it to the technician correctly.
I mean, how many Internet ...
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One of the biggest challenges in managing a cable modem network is knowing which customers are experiencing which issues and then determining if the issues are specific to a single customer, or if the issue is systemic and affects many customers.
The intelligent mapping engine in TruVizion offers a new level of insight into the cable plant ...
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Next month, ZCorum will join equipment and service vendors in the Technology Showcase at The Independent Show hosted July 25 – 28 by NCTC and ACA in Baltimore, Maryland.
We’ll be in booth #713 giving live demonstrations of our TruVizion software for cable modem networks.
Attend The Independent Show
This year’s event focuses on the theme ...
Today we’re announcing the release of new functionality in TruVizion, ZCorum’s network data analytics application for cable broadband providers.
Read on for details and instructions for accessing the new features, or watch the screencast demonstration on YouTube.
Data Analytics by Port
TruVizion users can now access historical data regarding the performance of ...
If you’re making plans to attend the NCTC Winter Educational Conference (WEC) next month, please schedule a moment to stop by the Technology Showcase and visit with ZCorum in booth #15.
Get a Personal TruVizion Tour
See TruVizion in action with a live demonstration – you’ll learn how to use the application to reduce operational expenses, plan truck rolls more efficiently, and make ...
Customers don’t want to spend time on the phone troubleshooting with tech support, only to find that their problem is caused by an issue in your cable plant.
So what can independent broadband providers do to accelerate the diagnosis and escalation of plant problems?
It’s actually pretty easy
Just give technical support representatives access to more RF information, diagnostic tools, and maps.
Download the case study
In our ...
Continue Reading →There is a Longfellow poem that includes the line “Into each life some rain must fall”.
This is indeed true, and sometimes that rain comes with lightning; or, it freezes, causing all kinds of nasty problems for cable providers.
Certainly severe weather can be a challenge, and often the initial reaction is panic. There is a strong desire to do whatever must be done ...
Continue Reading →Tracking down problems in a cable plant can be challenging to say the least. Sure, if something is completely broken, it’s a little easier. Even without a good tool, with a lot of customers calling in, and a little trial and error, you can eventually determine where the problem lies.
Where it becomes really difficult is when a problem is intermittent. Not only is it hard ...
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