If you’re in the business of providing any kind of product or service, there’s no doubt you’ve heard this from a customer: “I HAVE A COMPLAINT!!!”.
More often than not, the complaints that come across your desk will have nothing whatsoever to do with you. It may not be your job to handle customer complaints. ...
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In today’s economy we have to earn the right to serve our customers every day. After more than a few years of experience I’ve learned that nothing can be taken for granted. As a customer, we all “vote” with our dollars. Our choice to buy may be based on several factors. It ...
Providing responsive and competent customer service has always been an important part of creating happy customers. Today this is more important than ever, and can mean the difference between creating fans of your brand, or a publicity nightmare.
There are some great products and services out there. In fact, some of them are so ...
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There are some really talented marketers working for communications companies that serve rural areas. Here at ZCorum, we’re always reminding our Affiliates about the importance of marketing and helping them to create campaigns that earn and keep customers.
Now, we’re bringing an additional bit of marketing savvy to The Business of Broadband blog with the Campaign ...
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You probably know the feeling. You make a call to a technical support number for a product you own. You hear the line connect and a voice on the other side greets you. Even though it’s only been a moment, your expectation of receiving quality help starts to fade. It ...
Few things can make or break your relationship with a customer like VoIP.
If you do it well, your customers love the convenience and the discounts that come from getting their Internet and phone (and possibly TV and cell phone) services from one reliable provider.
If you do it poorly, your customers will constantly ...
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The other day I saw a story referencing a survey that found Cable TV is still lagging behind in customer satisfaction when compared with other companies that provide video services. This seems to be the case every year, and the figures are similar when looking at ...
