If you’re in the business of providing any kind of product or service, there’s no doubt you’ve heard this from a customer: “I HAVE A COMPLAINT!!!”.
More often than not, the complaints that come across your desk will have nothing whatsoever to do with you. It may not be your job to handle customer complaints. The temptation is to deny any wrongdoing and push it aside. But, if you’re company places a ...Continue Reading →