Today just seemed like one of those days where a good laugh is needed, and ZCorum’s call centers can surely provided that. I hope that these true tales from tech support tickle your funny bone!
VoIP takes getting used to for some people, and one customer wasn’t sure what was going on. He called into support ...
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Have you ever had to hold the line when calling an 800 number for help? I’m sure at some point we’ve all had to do this. While waiting for a representative to pick up, we listen endlessly to elevator music with brief interruptions from an operator telling us “Your call ...
I’m thinking of the many times I find myself quickly heading over to that notorious search engine that’s the best thing since pierced ears to look for some type of support topic or answer to a tech question that is baffling me. I do this and almost in unison I find ...
Continue Reading →The picture below has been circulating the Internet lately, and when I initially saw it, I thought it was hilarious because some parts of it are in fact true. Raise your hand if your mom thinks that you’re Einstein because you are able to network her computers together and allow her wireless printer, that she has no clue how to work, to ...
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In today’s economy we have to earn the right to serve our customers every day. After more than a few years of experience I’ve learned that nothing can be taken for granted. As a customer, we all “vote” with our dollars. Our choice to buy may be based on several factors. It ...
Oftentimes, while juggling our work days (and nights for some of us) with mountains of email, IMs, tweets, Facebook updates, and well, you get the picture, we can barely keep up with all of the Internet jargon that ...
Providing responsive and competent customer service has always been an important part of creating happy customers. Today this is more important than ever, and can mean the difference between creating fans of your brand, or a publicity nightmare.
There are some great products and services out there. In fact, some of them are so ...
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Most people usually share tales of endearment around Valentine’s Day, so I thought that I’d share some of those sentiments….tech support style. Using the famous word of one of ZCorum’s Affiliates, I hope you’ll be “tickled” by the stories that I’m bringing to you! ...
As any technical support representative can tell you, it’s not always easy to get a customer to share the information needed to troubleshoot their problem. It’s not that they’re being purposefully difficult, they just may not be technically savvy enough to find the information and then relay it to the technician correctly.
I mean, how many Internet ...
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The other day I saw a story referencing a survey that found Cable TV is still lagging behind in customer satisfaction when compared with other companies that provide video services. This seems to be the case every year, and the figures are similar when looking at ...
