Call Center Services
    End User Support
    Customer Care Software
    Satisfaction Surveys

Comprehensive Data Analytics for Cable Modem Networks

Benefits for Plant Managers

TruVizion gives plant managers and their team instant access to real-time information about the status and health of the network. Instantly see a summary of important data elements such as RF levels and bandwidth utilization, authentication attempts and flapping, and packet errors by port. Mapping features allow you quickly see a geographic view of the modems on your network and those subscribers who are likely experiencing service issues, allowing you to target your resources more efficiently. Comprehensive reporting and up to 90 days of historical data allows you to track down and resolve those difficult to find, systemic plant problems.

Benefits for Customer Service Managers

TruVizion allows Customer Service Managers and their representatives to troubleshoot broadband customers more effectively. The application retrieves data from the modem instantly, at the time it is requested, to provide a summary of the customer's online experience, including current modem status and attached devices, EMTA status, online stability, power levels, SNR, packet errors and bandwidth usage. On the same screen are statistics from the associated upstream channel, including SNR, off-line and ranging modems, and bandwidth usage on the port. This additional data allows you to quickly determine whether a reported problem is affecting multiple subscribers.

Benefits for General Managers

Most importantly, TruVizion increases operational efficiency and lowers costs by reducing the number of truck rolls and technicians needed in the field, decreasing the amount of time required to resolve issues, and improving the overall health and stability of the cable modem network. TruVizion also collects important information such as bandwidth consumption to help you analyze needs and develop practical, cost-effective solutions. In short, TruVizion improves your bottom line by equipping you with targeted data for decision-making, while providing your staff powerful tools to efficiently manage your network and support your subscribers, all of which leads to a better customer experience.