A lot of times folks ask me what’s so different about TruVizion compared to other cable modem diagnostics solutions they may have seen in the past–or that they may be using now. Let’s face it, one colorful screen can look very similar to another, but there can be a huge difference in how those screens are organized and what they can actually do to improve your operation and reduce costs. Following are just three of the areas where TruVizion excels over the all the others.
Intuitive, Functional Interface
One thing that’s evident when someone starts to use TruVizion is how well laid out and usable the interface is for multiple functions within the company. Our developers designed TruVizion with the goal to be powerful, yet accessible, by consolidating and presenting the most important information based on job function. Just one example is the Modem Diagnostics screen, which displays critical, color-coded readings necessary to show the health of the customer’s modem and the upstream channel the customer is connected to–all on a single, easy-to-read screen. This can help your service rep quickly determine what may be causing a subscriber’s problem, and whether the issue is limited to the home or possibly affecting other customers.
Advanced, Interactive Mapping
All maps are not alike. A map with a few pins showing where some of your customers live is interesting, but not all that helpful. TruVizion mapping is far more advanced than competitive products. As an example, with a click or two you can filter modems based on their on-line status, the type of alert state, and the node or active leg the modem is connected to. With a click you can also turn any report displayed in TruVizion into a map of all the subscribers that make up that report. This all provides useful and actionable data for your technicians.
Powerful, Historic Analysis
TruVizion allows you to chart up to 90 days of historical data on your upstream and downstream channels, including RF, SNR, Bandwidth, Modem Status and Codeword Errors. You can also chart the historical RF statistics for any subscriber for up to 90 days. Plus, with a single click you can compare that customer’s readings over time with five other nearby modems to quickly see common issues and trends. Just think about how that feature could improve your staff’s efficiency as they search for a problem affecting multiple customers.
There are many other differences in TruVizion that make it the best tool for troubleshooting your subscriber and plant issues, as well as for proactively managing and improving cable plant performance. Want to hear more? Just give us a call at 800-909-9441 or request a demo.