Hundred year-old telephone company deploys TruVizion diagnostics after 30 day trial.
Alpharetta, GA (December 15, 2015) – ZCorum, an industry leader in the deployment of managed diagnostics tools and software for broadband providers announced today that All West Communications has signed a multi-year agreement for to utilize TruVizion, ZCorum’s patented diagnostics application for DOCSIS, Fiber and DSL networks. The web-based tool integrates customer data, network metrics and other key information allowing customer service personnel and network engineers to resolve individual customer issues and network outages more quickly.
All West Communications has been serving communities in Utah and Wyoming since 1912. They pride themselves on their first-rate services and remain just as passionate about the community as their founders were. Always on the look-out for ways to provide the best service for their subscribers, All West wanted to learn more when they heard about TruVizion from another provider. They signed up for a 30-day trial of the software and were impressed from the very beginning.
“After we launched TruVizion I started seeing texts almost daily from our technicians saying how great the tool is,” said Mont Flygare, Facilities Manager at All West. “It’s definitely made our team more efficient, and we’ve already seen an increase in the health of the cable plant.”
Along with TruVizion, the service provider will also receive the software’s companion mobile app, TechVizion. TechVizion gives field techs visibility into any modem on the network, at any time, from any location. The app also has the ability to show EMTA and port statistics, historical data and comparisons, device locations and CMTS statistics.
“We’re thrilled that All West had such a positive trial experience with TruVizion and are excited to have them on board as the newest member of our ZCorum family,” said Julie Compann, ZCorum’s President and CEO.