Ask a Broadband Expert – Customer Support
Customer Service Spotlight with Jason Young A veteran of technical support and customer service, Jason Young has been with ZCorum since 1999 and serves as Vice President of Support Services. In that role he manages ZCorum’s [...]
Ask a Broadband Expert – Rural Broadband Survival
Rural Broadband Survival Through Public-Private Partnerships Nearly sixty-five percent of very rural residents who live outside of metropolitan areas, only have basic wired internet service and no access to the faster broadband that's needed in [...]
Ask a Broadband Expert – The Advantages of Network Virtualization
The Advantages of Network Virtualization Peter Olivia is the Director of Systems Engineering for ZCorum and joined the company in 2011. An honors graduate of the University of Florida, Pete resides with his family in Marietta, [...]
Ask a Broadband Expert – Bandwidth Usage Management
Increasing Customer Satisfaction and Revenue with Dynamic Bandwidth Management Keeping up with customer bandwidth demands is a big challenge for service providers today. Throwing bandwidth at the problem is not the solution. Instead, bandwidth management [...]
Ask a Broadband Expert – What are DOCSIS Codeword Errors?
Importance of Uncorrectable and Correctable Codeword Errors This month’s Ask a Broadband Expert features Brady Volpe, a highly respected speaker and industry thought leader on broadband. Mr. Volpe is a frequent presenter at industry trade shows, [...]