Severe weather patterns had been the cause of outages of Limestone and Bracken’s service on more than one occasion, frustrating customers and overwhelming the maintenance and support staff. Generally when severe weather rolls in and affects service, the staff at Limestone would dispatch multiple trucks along the line to locate the source or sources of the outage until the problem was located.
As the first cable system in Vermont and one of the oldest in New England, small, independent Trans-Video had limited resources for maintaining their network and keeping their subscribers up and running. When subscribers called in with a problem, their standard procedure was to roll a truck, always an expensive proposition.
In early 2012, Fidelity Communications acquired 14 cable, phone and Internet systems in four states adding about 30,000 new individual customers to their phone, cable TV and high-speed Internet services. With the acquisition, Fidelity found themselves with a telecommunications company where all the critical support services; billing, provisioning, technical support, and Network Operations, were being out’sourced to third parties.
WEHCO Video, a part of WEHCO Media, is a diverse communications company with interests in newspapers, cable television and internet business. Headquartered in Little Rock, Arkansas, they began operation with one newspaper in 1909 and have grown to operate twenty five newspapers and 13 cable television companies in 6 states. W
Founded by Dean and Hazel Cunningham in 1944, Cunningham Telephone and Cable has been serving areas of North Central Kansas for over 65 years and is still run by the Cunningham family. They’ve always been dedicated to providing high quality service to their customers and they’re so hands-on the General Manager, Brent Cunningham, even has his email address right on the company website so subscribers can contact him personally.
In early 2012, Fidelity Communications acquired 14 cable, phone and Internet systems in four states adding about 30,000 new individual customers to their phone, cable TV and high-speed Internet services. In 2014 Fidelity had licensed ZCorum’s TruVizion diagnostics to get a clear line of sight into their network to better troubleshoot subscriber and plant issues.
With an operation that encompassed five states and 50,000 broadband subscribers, Fidelity’s management knew that they had line and maintenance technicians in every market who were always focused on putting out fires. With over 3,000 miles of plant, the techs were steeped in the traditional, reactive response, and were used to doing things the same way for years.
Located in Rock Springs, Wyoming, an area known for its hometown charm, scenic surroundings, and rich history in coal, Sweetwater Cable TV is a family owned company that’s been in operation since 1956. They’ve developed a stellar reputation as a provider of cable television, Internet, and digital voice services and work hard at upholding that reputation.
As with most major MSOs, one of North America’s largest providers of voice and data communications services started out as a pioneer in the cable and broadband industry. Today they provide a broad range of services including cable television, wireless voice and data communications, and high-speed Internet to almost ten million subscribers.
Founded by Dean and Hazel Cunningham in 1944, Cunningham Telephone and Cable has been serving areas of North Central Kansas for over 65 years and is still run by the Cunningham family. They’ve always been dedicated to providing high quality service to their customers and they continue to focus on customer service and advanced technology products to keep their customers up and running and happy.
In early 2014, Highlands Cable Group underwent a major upheaval when their long-time managed service provider for their provisioning, telephone service and diagnostics was acquired by another company. Facing the sudden release from their contract and disruption of their service to their subscribers, Highlands immediately went looking for another partner that could help them stay on track with the least impact to their subscribers.
Layer 3 was seeking a cost-effective way to offer distributed denial of service (DDoS) prevention as a service to protect its customers during their most mission-critical events. As the premier provider for wired and wireless data networking, data center design and implementation, and information security in the southeastern United States, the company knew it needed a solution that would defend against the most sophisticated threats at a price-point low enough to appeal to clients, but high enough to return an attractive margin.
Managed Broadband Services
Even in a small town, being an independent operator can present some big challenges. Keeping a network in top shape plus supporting end-users to maintain a high level of customer satisfaction requires constant diligence and a lot of hard work. Consistent and reliable support from their managed services provider was key to keeping things running smoothly. Unfortunately for Community Communications, their service provider was busy acquiring other companies and things began to change.
To manage their bandwidth allocation amid aggressive growth in video services like Amazon and Netflix and gaming consoles from Sony and Microsoft, Pennsylvania-based Zito Media wanted a tool to help with setting limits and quotas. At the same time, however, the company wanted to focus on the business of running a telecommunications company, not policing the bandwidth.
End User Support
Located in the San Francisco Peninsula area of California, the City of San Bruno has a mission to provide ‘exemplary services for the community and to enhance and protect the quality of life’. They take their mission seriously and have committed to supporting the community with 21st century services while still maintaining the small town charm San Bruno is known for.