PreEqualization Analyzer: Benefits
Reduce Maintenance Costs with Proactive Troubleshooting
PreEqualization Analyzer gives you a clear view into the future of your network. It detects and shows you where issues like micro-reflections and group delay are occurring before your customers are impacted. Being able to address these issues before they are customer impacting makes it easier to implement the fixes into your regular maintenance routine. This will save you considerable time, money and frustration compared the usual break-fix method of maintenance that so often occurs.
Reduce Outages that Would Impact Multiple Subscribers
By addressing issues proactively, you will avoid future outages for individual subscribers as well as groups of subscribers. PreEqualization Analyzer identifies modems that are being impacted by a common impairment, and it can show you this before any subscribers are aware of the issue. We all know that faults like bad or rusty connectors, and cracks or bends in a cable do not get better over time. They get worse. You will have the time to find and correct these issues before they take you and your customers by surprise.
Quickly Locate Network Impairments
Trying to identify the source of network impairments can be difficult if you don’t know where to start. With PreEqualization Analyzer, you’ll be able to quickly find and pinpoint the location of the impairments within 50 feet. All of your devices are mapped and color coded by the severity of any impairments. You can see where an issue begins, and you are given the length of any reflections impacting the signal. In addition, if your strand maps are in a digital format, they can be added to the application and overlaid on top of the mapped modems. This makes it much easier to determine where to send technicians to proactively resolve these issues.
Troubleshooting impairments without the right diagnostic tools can lead to extended times of trial and error when trying to find the problem. PreEqualization Analyzer decreases the time it takes to find issues in your plant.
Detect Poor Performance in Devices
With data algorithms that are available within the tool, you can easily detect modems and devices in your cable plant that are underperforming and pinpoint the source and location of the problem. This allows you to proactively address an issue with a subscriber’s device before the subscriber is even aware that there is a problem.
PreEqualization Analyzer is able to identify and keep track of modems that are intermittently reacting to noise being introduced locally. This helps you address those near-home and in-home sources of ingress that are so hard to find. This not only improves service for individual customers near the noise source, but it will quickly help you reduce the overall amount of noise on your upstream plant, improving the signal for all subscribers on that upstream.
Increased Subscriber Satisfaction
We’re all in the business of making customers happy. By using the tools in PreEqualization Analyzer you will be able to increase subscriber satisfaction by virtue of the fact that you will be reducing unplanned outages, decreasing repair times, and improving the overall quality of the RF signal in your cable plant. These same factors will also reduce hold times in your Call Center, improving satisfaction with your customer service department.
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