Remote Spectrum: FAQ
Contact ZCorum for pricing at 800-909-9441.
No, it doesn’t matter how many devices you have. The app can be used by authorized users to view spectrum from as many compatible customer devices as are available on the network.
Your CPE needs to support wideband spectrum capture, also known as Full-Band Capture (FBC) or Full-Spectrum Capture (FSC). Most devices manufactured since 2013 support spectrum capture. You can check with your device manufacturer to confirm which of your deployed CPE models support this capability and at what firmware levels.
Remote Spectrum is a client-server solution. There is a server-side software component that must be installed and a license key applied in order to run the software. This collects the spectrum information. Once you have installed the server-side software, you then will create user accounts for those who are to be authorized to view spectrum via the Remote Spectrum Client interface, which is a web-based application that connects to the Remote Spectrum Server that you will install. Users will log in to your Remote Spectrum server via a web browser to view the full spectrum passing through any compatible CPE.
Note: If you have TruVizion, you do not need server software or a Remote Spectrum client to view live, downstream spectrum on compatible devices. TruVizion has a spectrum tab where you can view spectrum for a modest fee. Contact your Business Account Manager for more information. If you would like to learn more about TruVizion, go to: www.TruVizion.com.
You can download the Remote Spectrum Server-side Admin Software version that is compatible with your server.
The first thing you should do is contact your supplier to see if the firmware for the CPE you have in the field can be upgraded to support spectrum capture. If your current CPE hardware does not support spectrum capture, as you buy new hardware, it should be compatible. You can then begin deploying compatible CPE for new subscriber installs and wherever CPE needs to be replaced. In addition, you can strategically place some number of compatible devices at various customer locations in your plant to help zero in on downstream issues, much like you would do with a probe.
Remote Spectrum is a web based application, and is accessed via your browser on any PC or mobile device (via Google Chrome, Mozilla Firefox, and Apple Safari). There is no separate app required.
The Remote Spectrum server-side component resides in your network, and is protected by the network security that you already have in place. You use an Administration Console in the server-side software to control which of your staff can view spectrum using the Remote Spectrum client-side app.
Here are the requirements to successfully install the Admin software:
- You must have SNMP access to all the modems that you would like the system to support
- You must have web access for the administrator that will use the system
- The administrator will need admin access to the server to install the software
- For Linux Installations: You must have Tomcat 7.0.50 or greater installed, as well as Java 1.8 or better. For information on downloading and installing Tomcat, look here.
- For Windows Installations: You must have Windows 7 or greater installed.
- To complete installation of the software
- You must have an installation (license) key from ZCorum.
- If you are currently a ZCorum affiliate please contact your BAM for an installation (license) key.
- If you are not currently a ZCorum affiliate please contact your sales associate for an installation (license) key.
No, but you want to locate the server where it can reach the customer devices from which you want to capture spectrum. This can be done via a tunnel if not a direct connection.
No, the DOCSIS version you are running is irrelevant so long as you have a model of modem that has both the hardware and the firmware needed for full spectrum capture.
Email support is always available by contacting us through this form.
NEXT STEPS
Watch a Live Demo
Schedule a live demo and ask specific questions about Remote Spectrum. You’ll see how it can reduce your equipment costs and time spent in the field.
Try it for Yourself
Download the Remote Spectrum server and client software, then call our sales department at 800-909-9441 to purchase your license. Interested in trying it first? You can also request a free trial.
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