TruVizion: New Features


TruVizion CMTS Node Selection Screen

US/DS Bandwidth by Date Report Update | Cloud Native Harmonic CMTS Modem Screens Update  | Modem Screen IPv6 CPE Address Support | Modem Screen PreFix Delegation Info Updates for Cisco CMTSs | Alphanumeric Phone Number Sync Feature Update | Alarm Queries & Polling Updates on Nokia 7360 GPON FGLT-B  | TruVizion Bandwidth Summary Report Update

  • The US/DS Bandwidth By Date report has been updated to add Node info and a CMTS filter
  • The Times Online option has been added to the modems screen for Cloud Native Harmonic CMTSs
  • Support for IPv6 CPE Addresses has been added to the Modem screen for modems on Cisco CMTSs
  • Prefix Delegation Info has been added to the Modem screen for modems on Cisco CMTSs
  • The ability to sync alphanumeric phone number characters in AM Sync has been updated in the application
  • Alarm queries and alarm polling can be better handled on the ONT screen for for Nokia 7360 GPON (FGLT-B) OLTs
  • Subscriber package info added to the Truvizion Bandwidth Summary Report

DOCSIS Codeword Error Report Update | Full SNMP-based Polling for ADTRAN TA5000 OLTs | Performance Enhancements on Nokia 7360 GPON FGLT-B  | ONT/Cable Modem Screen User Options Update

  • A 24-Hour option has been added to the DOCSIS Codeword Error Report
  • Full SNMP-based polling of ADTRAN TA5000 OLTs is now available.
  • Logic has been improved on the Nokia 7360 GPON FGLT-B to enhance performance.
  • TruVizion users now have the ability to allow a user to add, assign or unassign a subscriber to a device on the ONT or Cable modem screen.
TruVizion What's New July 2022 Updated

OFDMA Profile Support | Viewable ONT History for Offline Calix DPx ONTs | Polling Live Data for ADTRAN TA5000 ONT Screen | Polling Timeout Adjustments for Nokia 7360 GPON OLTs

  • OFDMA profile support for OFDMA channels has been added in the Bandwidth Panel on the US Channel Details Screens
  • OFDMA profile support for OFDMA channels has been added in the Codeword Errors Panel on the US Channel Details Screens
  • You can now view ONT history for offline Calix DPx ONTs that have been deprovisioned.
  • Polling for live data using SNMP for ONT screen info on ADTRAN TA5000 has been added.
  • The polling timeout can now be adjusted for Nokia 7360 GPON OLTs
TruVizion March 2022 Updated

Service Flow Info Addition | US/DS Bandwidth Report Updated| FTTx Data Port Alerting

  • Service Flow info has been added to the Dataport panel on CALIX AXOS ONTs
  • A CSV export report option has been added for “US/DS Bandwidth by Date” fields
  • Updated FTTx Data port trained speed alerting to handle 10G ports
OFDMA TruVizion Broadband Diagnostics Screen


OFDMA Data Addition | OFDMA Profile Info Panel Added| OFDMA Profile Support Updates | Modem Level Alerts Added | Device Summary Report Updates

  • The OFDM tab has been renamed to OFDM/A tab and now contains more detailed OFDMA channel info.
  • A Profile Info panel has been added to the OFDM/A tab to display QAM settings and profile partial service info
  • Profile support has been updated on both the Bandwidth Panel and Codeword Errors Panel of the OFDM/A tab
  • Separate modem alert level options for US RX power for 3.2 Mhz and OFDMA channels on the Admin tab of the tool.
  • The Device Summary Report now includes the “Firmware” and “Packages” with filter options and the “Type” and “Active Leg” fields have moved to the CSV export. Additionally, the Associated #, IP Address, Day Phone and Night Phone have been added to this the CSV export of this report.
TruVIzion Services Package Report Thumbnail


OFDMA Data Addition | Live View ONT History Added| Subscriber Report Update | Service Packages Report | Device Summary Report Update | Device Summary Report Filters | Audit Log Report Update

  • OFDMA related RF data is now available on the Cable Modem Signal Quality panel and the US Channel details screens.
  • Operators can now view a live option on the ONT history drill-in screen that displays real-time metrics.
  • Subscriber info, account status and configured packages have been added to the new Subscriber’s Report.
  • A Service Packages Report that lists the number of devices configured for each Service Package is now available on the Reports tab.
  • The Modem Summary Report has been replaced with a Device Summary Report that shows not only cable modems but also ONTs and DSL devices.
  • Multiple filters (account status, vendor, model, node, active leg, last poll time, address, etc.) can be selected on the new Device Summary Report to allow users to better extract device info.
  • The Audit Log Report has been updated to limit initial results to 200 and to change the sort order to show most recent events first.


Nokia 7360 GPON (FGLT-B) OLTs Integrated | Audit Log Report for Logins/Edits Added | Subscriber Info Edits on Device Diagnostic Screen | US/DS Throughput Graphs Added for ONT Data Port | Protocol Handlers (HTTP/S, SSH and Telnet) Added to Detected IP addresses |Service Summary & IP Info for Calix AXOS C-VLAN | ONT/OLT Objects and Methods Query

  • TruVizion has been integrated with the Nokia 7360 GPON (FGLT-B) OLTs.
  • An Audit Log report has been added to the Report Menu to track all logins and edits throughout TruVizion.
  • Users are now able to edit the subscriber’s info on a device’s diagnostics screen by clicking the pencil icon in the upper-right corner of the Customer panel. This is in preparation for future functionality that will allow for adding and maintaining subscriber info directly from within TruVizion. *Please note that any edits to subscriber information made in TruVizion will not sync back to Affiliate Management.
  • US/DS Throughput graphs for all ONT data port history drill ins have been added to TruVizion. These appear at the top of the drill-in screen above the US/DS Usage graphs.
  • A port selection drop down to the ONT data port history drill-ins is now available to allow users to select different ports to view (GE-1, GE-1, RG-1, FB-1).
  • Protocol handlers (HTTP/S, SSH and Telnet) have been added to all detected IP addresses to allow users to quickly connect to various devices. This is accessed by clicking the “Play” button next to an IP address (to the right of the Ping button). The connection will be made from your PC, and you must have the appropriate application available on your system to make that connection.
  • Service summary and IP info for Calix AXOS C-VLAN provisioned systems is now available.
  • The TruVizion API now has the ability to query/call ONT/OLT objects and methods.


Calix AXOS OLTs (E3, E7, E9) Integrated | Service Flow Alerts Updated for ADTRAN 9500 & Nokia 7360 DPoE | Polled Device Count Report Updated | Devault Values Added to Admin ONT Alert Threshold Screen

  • Calix AXOS OLTs (E3, E7, E9) has been integrated with TruVizion
  • Service flow specific alerts for Data Port issues for ADTRAN 9500 and Nokia 7360 DPoE have been added. These alerts include port down when service flows assigned and trained speed less than service flows assigned.
  • WIFI, VoIP and Power Supply devices are now viewable in the Polled Device Count report
  • Default values have been added to the Admin ONT Alert Threshold screen

FTTx Video Overlay Panel Updated

  • The FTTX Video Overlay panel in TruVizion has been updated to show configured and operational statuses.


Bandwidth Utilization Updated to Nokia 7360 DPoE ONT Screen | GigE Drill In History Updated for Nokia 7360 DPoE OLT

  • 24hr bandwidth utilization has been added to the Nokia 7360 DPoE ONT screen data port panel
  • GigE drill in history is now available on the ONT screen for the Nokia 7360 DPoE OLT

Nokia 7360 DPoE OLTs Integrated | Device Images Available for ARRIS DG9450 and Technicolor TC4400-GEN | ONT Performance Report Updated

  • The Nokia 7360 DPoE OLTs (Vecima FPXT-B engine) has now been integrated into TruVizion.
  • Device images can now be viewed in TruVizion for the ARRIS DG9450 and Technicolor TC4400-GEN
  • The ONT Performance Report has been enhanced to provide a better user experience.
Factory WiFi Reset Settings Screen

WIFI Factory Reset Option Updates | MAC Address Added to ONT Status Report | Data Port History & OLT Screen Alerts for ADTRAN TA500

  • Devices can now reset to factory reset WIFI settings in the actions of the cable modem WIFI tab
  • MAC Address info is now available in the ONT Status Report
  • Data port history and associated OLT screen alerting for ADTRAN TA500 has been added
ONT Map Drill-in Status Alerts


ONT Detail Map Alert Status Updates | AVG & MAX % Added to US/DS MAC Domain Report | ADTRAN 9500 ONT Data Port Panel Updates | GigE Drill In History Added to ADTRAN 9500 DPoE OLT

  • The ONT Detail map has been updated to reflect and display alert statuses
  • AVG and MAX percentages are now available in the US/DS MAC domain reports
  • 24hr BW utilization can now be viewed on the ADTRAN 9500 ONT screen’s data port panel
  • GigE drill in history has been added on the ONT screen for ADTRAN 9500 DPoE OLT
TruVizion Unauthorized Report Updates

Unauthorized ONT Report Link Added | OLT/ONT Data Structures Updated | Integration with ADTRAN 9500 DPoE OLTs | Streamlined DOCSIS 3.1 Polling | Image Updates for Evolution CG3000-EVO3000GW

  • An “Unauthorized ONT” report and link options is now available from the OLT screen
  • OLT/ONT data structures have been updated to handle very large numbers
  • TruVizion is now integrated with the ADTRAN 9500 DPoE OLTs (formerly Commscope)
  • DOCSIS 3.1 polling has been streamlined to only query devices that can provide relevant OFDM data
  • Images for Evolution CG3000-EVO3000GW devices have been added
TruVizion Fiber ONT Screen

Updated Charts on ONT Statistics Page | ONT Subscriber and Description Fields on Calix ONT Panels | RG IPv4/IPv6 Updates to Data Port Panel on Calix ONT Screen | Port Membership Updates on Calix ONT Screen | PON Details Drill-in Added to OLT Screen | RF Level Node Report Update

  • All Charts updated on the ONT Statistics page to display data when clicking a PON port on the OLT diagnostics screen
  • Fields have been updated to display ONT subscriber and description in the Calix ONT panels (ONT, Data, Voice and RF Port panels), which is useful for MDU deployments.
  • RG IPv4/IPv6 addresses have been included in the Data port panel on the Calix ONT screen.
  • Port membership information for each data port is viewable on the Calix ONT screen.
  • A PON details drill-in has been added to the OLT screen so that TruVizion users can see an overview of all important OL-related metrics over time.
  • Increased the timeout on the “RF Level by Node” report
TruVizion Fiber Diagnostics ONT Data Ports

ONT Data Port Button | Selection Options for Calix E7 Gateway and Port Info | Performance Stats Polling Info Calix E7 | Calix E7 GigE Port Alerts Enabled for Data Provisioning | Calix E7 ONT AVO Alerts Enabled for RF Port State

  • TruVizion now has a button available in the ONT Data Port panel for Calix E7 Gateway Devices that allows users to directly access and manage ONTs from within the diagnostics application.
  • A selection option on the Data Port panel for Calix E7 ONTs to display Residential Gateway and Full Bridge Port info has been added.
  • Performance stats for Calix E7 RG and FB ports can now be polled.
  • Additional performance enhancements for OLT polling on Calix E7 have been implemented.
  • Alerting for Calix E7 ONT GigE ports has been updated to only alert if the ports have a data service provisioned to them.
  • Calix E7 ONT AVO Receive Optical metrics have been updated to only alert if one of the RF port’s operational state is enabled.
Device Monitor Tab

Hide Panels Multi-Channel Modem RF Drill-in | Device Monitor Tab Added | Daily/Hourly Usage Graphs | EMTA MOS Report and Drill-Through Updates | Multi-channel RF Drill Through Chart Interaction Option

  • You are now able to hide individual panels in the multi-channel Modem RF drill-in. This features improves the experience for older mobile devices with limited processing resources.
  • Device Monitor action updates have been added to the Cable Modem screen to allow users to schedule more frequent polling on specific devices. This feature can be found under the Device Monitor tab that was added under the Overview section that to display device monitor job history.
  • Daily/Hourly usage graphs are now available on the Modem Screen Communications Panel drill-through when viewing 24 hour and 7/30/90 days data.
  • On the EMTA MOS Report, you are not able to filter results by the CM/MTA MAC Address option. There has also been a drill-through added to this report from the Call History Panel that you can access from the Modem Screen Voice Tab.
  • When in the multi-channel modem RF Drill through from the Modem Screen, mobile users can now select a date range on a chart by tapping two points within the chart. This will be similar to using your mouse to drag and select a date range when using a desktop.
TruVizion Screen DOCSIS Codewords on Drill-In

Downstream/Upstream Transfer Rate Data Updates | Per Channel Uncorrectable/Correctable Codeword Errors | FTTX Attempting Status

  • Live, 24 hour, 7 Day, 30 Day and 90 Day DS/US Transfer Rate data has been added to Modem Screen Communications Panel drill through
  • Per channel uncorrectable and correctable codeword errors are now available on the multi-channel RF statistics history drill-through graphs
  • The FTTX Attempting Status report can now be viewed from  to ONT status panels and reports.

To launch a clip from our Tech Tuesdays updates, click here.

TruVizion Screen DOCSIS Modem Port Status Report Links

RF data for all Downstreams on CMTS screen | Report Links Added to Offline/Online/Ranging Counts | Links Added to MAC Address in Unauthorized Modem Report | Enhanced Downstream Channel Logic

  • Added Refresh and Auto Update capabilities to the OFDM tab
  • Added report links to the modem screen Offline/Online/Ranging counts
  • Added modem screen links to MAC address in Unauthorized modem report that links to the modem screen with more details on that device.
  • Enhanced Downstream Channel logic in order to display all DS channels on the modem screen Signal Quality panelTo launch a clip from our Tech Tuesdays updates, click here.
TruVizion Screen GPON OLT Receive Screen


OLT Receive Level Added to Calix ONT screen | New US and DS Mac Domain Bandwidth Reports

  • Added OLT Receive Level to the Calix ONT screen
  • Added New US and DS Mac Domain Bandwidth Reports
TruVizion Screen DOCSIS Multi-Channel Drill-In


Service Flow Details | Modem Screen Multi-Channel Drill-In 

  • On the Modem screen Communications Panel, Service Flow details have been added
  • Multi-Channel Drill In has been enabled on the Modem screen for all Affiliates

Modem Status Node Panel | Uncorrectable Codeword Error Monitoring | Inactive Modem Filter | Modem Screen Map Device Display Updates | CPE IP Polling Frequency| Feedback Icon

  • On the CMTS screen, you can now view the Modem Status by Node Panel.
  • Uncorrectable Codeword Errors can now be monitored on a per channel basis on the Modem Screen.
  • The Search feature in TruVizion has been updated to now include an Inactive Modem Filter to identify modems that are not currently active.
  • On the Modem Screen map, the closet 25 devices on the same node can be displayed not just the devices on the the primary channel.
  • Polling frequency of CPE IPs has been increased from every 15 minutes to every minute.
  • For operators and users that would like to request feature updates or provide feedback on the TruVizion application, a Feedback Icon has been added to submit requests.
Intelligent Search

RF statistics for OFDMA channels on CASA CMTSs | Intelligent Search

  • For those who have purchased a license for our DOCSIS 3.1 module, we have provided the ability to collect RF statistics for OFDMA channels on CASA CMTSs.
  • Intelligent search capability has been added to the Search Bar

Updates to Modem RF Level Drill Thru | Pause/load Results on RF Level Reports | Compare Feature on RF Drill Thru Graphs

  • You can now view the Min/Max/Avg values for the Multiple channel Modem RF level drill thru
  • When running RF Level reports, we have added ability to pause/load all results on the reports.
  • The Compare feature is available in the multiple channel modem RF Drill Thru graphs.
Port Status Panel Updated


RF data for all Downstreams on CMTS screen | Select Upstream in Port Panel on Modem screen |  Additional Stats for Calix ONTs

  • TruVizion now allows users to choose the upstream to display in the Modem Screen Port panel.
  • The CMTS Downstream screens now show RF data for all downstream channels
  • Added the capability to detect and display CASA R-| PHY channels
  • TruVizion now shows OLT Receive level, Software Version, Range Length and ONU MAC for Calix ONTs, and CPE info for the OLT’s GE ports
  • Added support for the Sumavision/Topvision CMTS to poll CPE info, flaps, last flap time and times online.
  • Added a MAC Domain alias to the Overview screen
  • We added a refresh button on the modem screen for much faster loading of updated information than the browser refresh button.
  • Added DOCSIS 3.1 MIB as a source for DOCSIS Capability look-ups for CODA-45 modems that lacked the 3.0 MIBS for those licensed for our DOCSIS 3.1 module
  • Updated graph lines to use colors with more contrast
  • TruVizion now shows the MAC Domain alias on the overview tab
  • Added the ability to limit RF Statistics polling to one US/DS for DOCSIS 3.0 devices that do not handle SNMP polling of multiple channels properly

Harmonic CMTS Support | Display of IPv6 Addresses | Improvements in Codeword Error Reporting  

  • Added support for the Harmonics CMTS
  • We added DOCSIS 3.1 modems as a category in the device count report for those licensed with our DOCSIS 3.1 module
  • Added support for IPv6 for dual-stacked operators. There is now support for display and ping of multiple CPE IP addresses (IPv4 & IPv6) on the Modem Diagnostics screen.
  • We improved the codeword error drill-in on the CMTS screen so modems are associated with all their bonded channels.
  • A CSV report of channel bandwidth has been added.
  • We added the ability to SAVE and PRINT from the Overview screen.
TruVizion OFDM Screen


OFDM Tab | Bandwidth Usage for each downstream profile

  • We added a separately licensed DOCSIS 3.1 module (tab), which includes an OFDM tab for DOCSIS 3.1 features (RX MER metrics, Downstream Power panel, Codeword Error panel).
  • We added a display of bandwidth usage for each Downstream profile.
  • We added images for the Technicolor TC4400 and ARRIS TM3402A modems
Node Report Updated


Current View for Overview Node Report

We added the ability to see a current view (the latest 15-minute poll) of the node overview report that shows the worst nodes. This was previously limited to a view of the prior day’s stats, in addition to 7 days, 30 days, and 90 days.

Support for the Huawei CMTS 

We now support the Huawei CMTS in TruVizion.

Multiple Devices Panel


Switch between multiple subscriber devices on Modem Diagnostics Screen

We added the ability to switch between multiple modems at the same location. If there are multiple devices, this will appear at the bottom of the Customer panel below their contact information. Just click the the MAC address of the device you want to view, and the data on the Modem Diagnostics screen will switch to that device.

Aurora OLT Support

For those who have Aurora GPON equipment, we added support for that OLT and their ONT devices.

SetTop VU Settop Box


Set-top Box Diagnostics

We added a set-top box diagnostics product called SetTop VU to CentraVizion. This separately licenced tool pulls diagnostics data from the set-top box, including status of and communication with the box, history of tuned channels, parental control settings, and DVR information. If you also have TruVizion, you can switch between the cable modem and set-top box by clicking the “Devices” row under the customer’s contact info.

Adtran Fiber ONT


Adtran TA5000 Support

In this release we added support for the Adtran TA5000 OLTs. This allows you to pull up various metrics and diagnostics information for the ONTs connected to that platform.

TruVizion CentraVizion


New HTML5 Front-end to Replace Flash
We have rolled out a new HTML5 interface incorporating the current features of TruVizion into an HTML5 front-end instead of the original Flash platform. The new front-end application is called CentraVizion, which is where ongoing development for TruVizion will now continue. CentraVizion is a centralized interface that will also house other separately licensed application modules in addition to TruVizion.

This was a significant development effort, and one that had to be done. Adobe announced they will be end-of-life with Flash in 2020, and the support for Adobe Flash in web browsers is already being phased out. Existing TruVizion customers will be migrated to the new CentraVizion front-end over time. Because this is an HTML5 front-end, we were able to design the application with a responsive interface, so the screen and panels automatically adjust for small screen sizes. The TechVizion app will no longer be needed with TruVizion in the CentraVizion interface. All features in TruVizion will be accessible through the web browser on mobile devices.

Note: If you will be regularly using CentraVizion on a mobile device, you can add a shortcut to your home screen so that it can be easily accessed like an app. How to do this will vary depending on the your device and browser (Apple, Android, Microsoft), but it is a very similar process. Open TruVizion in the browser on your mobile device, and look in the browser menu for an option like “Add to home screen” or “Pin to home screen.” You can then name the shortcut, and add it to the home screen of your mobile device.

FTTH ONT search features


FTTH Expanded Search Updates
For operators using TruVizion diagnostics for Calix E7 FTTH equipment, the expanded search form in TruVizion now has new searchable fields for Serial # and ONT Identifier. Also, the MAC Address field will now search against ONTs if it’s available. To expand the search form, click the triangle in the search box located in the upper-right corner of the page.

truvizion channel frequency modulation options


View Channel Frequency, Width, and Modulation
On the port drill-in screen we have added information about the channel’s Frequency, Width, and Modulation. Simply click on an upstream or downstream port name on a screen, such as on the Modem Diagnostics screen, the CMTS Diagnostics screen, or from the Network Navigator menu. This will take you to the historical charts for that upstream or downstream port. In the upper-right corner of that screen, next to the CMTS and port names, you will now see the channel’s Frequency, Width and Modulation.

truvizion broadband diagnostics update video


Change Radio State
An update to the WiFi options menu in the AP Radios panel now allows you to enable or disable the radio on a device by choosing the “Change Radio State” menu item.

WiFi Radio Scan
Also in the AP Radios panel, a “Scan WiFi Radio” option has been added. Select that option and click the “Scan” button to see information about other access points. This can help you determine if there is potential interference from one or more nearby radios. You can see the SSIDs, the channel the other radios are tuned to, as well as the RSSI (received signal strength indication) and the security mode.

Change Transmit Power
To prevent a modem from broadcasting further than it needs to, for example, in an apartment building, the “Change Wifi Transmit Power” option can be used to modify the transmit power of the device. The transmit power levels can then be set to 25%, 50%, 75%, or 100%.

MAC Domain Downstream Utilization
When you click on the Overview tab in the top menu, you will now see a MAC Domain tab. This will give you a summary overview of the downstream utilization on your MAC domains, showing the average downstream utilization, as well as the maximum downstream utilization that was seen during a 15 minute period.



Additional Control for Embedded WiFi Access Points
You now have additional control over embedded WiFi access points (Note – the device must support these features at a hardware and firmware level):

  • In the WiFi AP Radios panel on the WIFi Diagnostics screen you can now change the channel that the radio is transmitting on.
  • On the SSID Panel you can now activate an SSID and change the SSID name.
  • On the SSID Panel, if the device supports it, you can change the Wi-Fi Multimedia (WMM) QoS setting.

Show Inactive SSIDs and Inactive Devices
We have also added an “Inactive SSIDs” checkbox on the SSID Panel that displays the SSIDs that are not currently active.

There is also now an “Inactive Devices” checkbox in the End Point Devices panel that displays end point devices that are no longer connected, but were previously seen on the SSID. This also provides the ability to see any historical performance information collected on those devices by clicking the drill-in icon for that end point device.

broadband diagnostics updates video

Modem Status Panel Updates
The modem counts next to each channel in the Modem Status panel now represent all modems connected to that channel. Previously, if a modem was connected to more than one channel, TruVizion would only count that modem as being on the primary or first channel seen. The “Total” row in the table will continue to represent the actual total of physical modems on all channels. This means that the number of modems in the “Total” row may not equal the total number of modems in all other rows, since a single modem may be bonded and connected to multiple channels.

A “Partial” field has also been added to the Modem Status panel. This field will display a count of all bonded modems that are online and communicating on at least one upstream channel but that are in a partially impaired state on one or more of the other upstream channels it should be communicating on. If the CMTS does not provide data for a modem with a Partial status, you will see an N/A in that field.

Map Display Options
The MapQuest option will no longer be provided for the map display because MapQuest is no longer supporting the API that is used for TruVizion. The This latest release removes that choice from the map and from the admin screen.

broadband diagnostics software gigabit ethernet ports screen

DOCSIS Modem Configuration File
When completing a customer file import, you are now able to specify the DOCSIS modem configuration file name.

MoCA Stats
TruVizion now displays the MoCA interface status for DOCSIS modems in the “Devices” panel on the Modem Diagnostics screen.

DSL Outage Heat Map
For those of you using TruVizion for DSL diagnostics, the tool supports a customer-facing Outage Heat Map for your DSL modems that can be placed on your website. This map can show general outage areas that correspond with an unusual number of off-line modems.

Additional DSL and GPON Attributes
Additional attributes for Calix B6 DSL modems were added to the Modem Diagnostics screen including:

  • Admin state
  • Link status
  • DS Rate
  • US Rate
  • DS Data (traffic)
  • US Data (traffic)
  • Uptime
  • Service access profile
  • Service VLAN
  • Performance EC
  • HEC Violations

If you are managing FTTH diagnostics on your GPON network, additional attributes for Calix E7 ONT devices are available on the Modem Diagnostics screen:

  • BIP errors
  • Receive level at OLT (dBm)
  • Transmit Optical Lvl (dBm)
  • MAC table entries
  • PPPoE session with timestamp
  • Service tag action
truvizion new features march 2016

WiFi Drill-in Stats
For gateways that support WiFi diagnostics, a drill-in has been added that charts stats over time from connected client devices. You can view changes in Signal Strength, the Last Data Downlink Rate and Last Data Uplink Rate over the last day, 30 days, 60 days, 90 days; or, you can stream that data live. You can also click the Compare button to compare the stats from up to five other client devices on that SSID.

You can also see improvements in handling certain WiFi devices, such as the ARRIS DG2470A.

TechVizion WiFi Tab
In the TechVizion mobile app, a WiFi tab is available to view the current statistics for your compatible WiFi-embedded devices and connected clients. Historical charts for WiFi will be added at a later update.

MAC Domain Report Update
Enhancements have been added to the Cisco MAC domain report to show a breakdown of bandwidth use for narrowband (non-bonded) and wideband (bonded) channels.

Modem Status Report Update
A phone number field has been added to the Modem Status Report, which is accessed via the Modem Status panel on the CMTS screen.

GPON Network Map Updates
For operators using TruVizion on GPON networks, a Map link on the ONT report is available that will plot on a map all devices connected to the OLT.

We’ve also added a map drill-in feature that expands the map on the ONT diagnostics screen. On that map screen, you can click a “View Report” link to view the customer info and stats for all devices appearing on the map. And, you can now filter pins on the map to show only those devices that are off-line.


Gigabit Ethernet Port Stats Updates
Operators making using of TruVizion’s FTTH diagnostics on their GPON network and devices will now see updates to the the stats on the GPON dashboard. The panel that displays the stats for the Gigabit Ethernet Port on the dashboard will now show you the 24 hour stats for total bandwidth used, and the percentage of bandwidth used based on what is possible given the subscriber’s profile.

truvizion new features december 2015 play button

Power Supply Report
A Power Supply Report has been added that lists any compatible Power Transponders on your network. It displays battery state, voltage, temperature, and other metrics that TruVizion is able to gather from devices supporting SCTE outside plant transponder MIBs. You will find that new report on the Report tab.

Bandwidth Reports Update
When running any of the bandwidth reports in TruVizion, the subscriber’s phone number and email address have been added. You can also find the bandwidth reports on the Reports tab.

truvizion outage heat map play button

Watch this short video on the optional Outage Heat Map feature

Optional Outage Heat Map
We have also developed an optional Outage Heat Map, which is a customer-facing map you can place on your website that allows subscribers to check and see if there is currently an outage in their service area. The map is automatically updated in real-time from the modem status data collected by TruVizion. If TruVizion detects that there are an unusual number of modems off-line, then we display the area(s) affected on the heat map. Your customers can drill-in and out of the map, and drag their cursor to other locations within the map the same way they would in other online mapping systems.

Implementing the heat map requires your web developer to create a new HTML page or modify an existing page where you would like the heat map to appear. We provide the java script and specific parameters needed to display the map from your TruVizion modem status data.

truvizoin feature updates oct 2015 play button

TechVizion Modem Status Updates
You can now easily generate a map of online, offline, or attempting modems for any channel on a CMTS within the TechVizion mobile app. This can be useful tool for technicians in the field tracking down modems that may have been impacted by an outage or other network issue.  It will also help them determine when a repair in an area has been successful. To access this feature, tap the CMTS tab and scroll to the Modem Status panel. Tap the Map button, select Online, Offline or Attempting and select the channel you want to view.

Cisco 10K Flap Reporting
This update addresses a known bug in how the Cisco 10K reports flap data. The data will now be collected via CLI rather than SNMP to provide a more accurate flap count.

Invalid WiFi RSSI
We are now filtering out invalid WiFi RSSI values reported by some access points.

File Import Process
TruVizion’s file import process has been updated to ignore invalid email address formats. This will prevent a file import from stopping due to an improperly formatted email address.

truvizion september features update play button
Spectrum Tab
At the top of the modem diagnostics screen, a Spectrum Tab has been added that allows you to view the downstream spectrum (57 MHz-1GHz) passing through any customer device that supports full band capture. This tab also appears in TechVizion. If the device is compatible with spectrum capture, the Spectrum Tab will be clickable. This is a separately licensed module that you can purchase to enable the feature in TruVizion and TechVizion. This is the same spectrum information you would see in our Remote Spectrum desktop and mobile applications, but there is no need for a separate server-side install or a separate desktop or mobile client. You will see a Play button on the screen to start the spectrum capture. If you would like to purchase licenses for the spectrum capture feature, please contact your Business Account Manager.

Note: You should calibrate the information on the spectrum tab using a meter to make sure the levels are accurate. You can do this by clicking the Calibration button and following the instructions. You only need to calibrate once per CMTS with one of your compatible devices. The best way to calibrate is on a “6-foot plant”. In other words, use a modem in your headend with a meter hooked up right next to it. Remember that you can see a list of all devices in your plant that support full band capture by running the “Spectrum Capture Modems” report under the Report Tab.

Power Tab
A Power Tab has been added that will bring up a Power Transponder Screen. That screen displays battery information, current voltages, connection to commercial power, and other values for any transponder we detect that supports the SCTE outside plant transponder MIBs. If the transponder is supported, the tab will be clickable. The data shown on the screen is in real-time. We will be adding reporting and alarming for these values in future releases.

WiFi QoS Report
TruVizion now has a WiFi QoS report that looks at the performance of in-home WiFi access points embedded in cable gateways in comparison to the subscriber’s broadband package. This will help you determine if the WiFi performance at the customer premises is significantly less than what the customer should be experiencing over their broadband connection.

Inactive Interfaces Removed
TruVizion no longer displays inactive interfaces on cable modems by default on the left side of the modem diagnostics screen.  Because of the increase in the number of interfaces on cable gateways the panel was being populated by a lot of devices showing a status of “down” or “inactive”.  You can always display all of the devices by clicking a “Show Interactive Interfaces” check box located above the list of interfaces.

Spectrum Capture Modems Report
The Spectrum Capture Modems report now includes the firmware level of the device.

MAC Domain Charts
If you have a DOCSIS 3.0 CMTS, TruVizion now displays the MAC Domains and their associated bonding groups. Click on a compatible CMTS in Network Navigator, and select DOCSIS. You will see a MAC Domains category. When you select one of the MAC Domains, a chart is available showing the total bandwidth usage on that MAC Domain over time, as well as the usage for each channel in the bonding group that makes up that MAC Domain.

TruVizion WiFi_Passphrase_ResetWiFi Key Reset
TruVizion now allows you to reset the pre-shared key for each SSID on devices that support the Arris Router MIB or the CableLabs WiFi MIB. This feature appears under the WiFi tab on compatible devices, where you will see a “Set Passphrase” button. The change persists even after a device reboot.

Full Band Capture Device Report
TruVizion will now show you a list of your devices that support full band capture. Full band capture is a DOCSIS feature that lets a compatible cable modem report the full spectrum (data and video) that is passing through the device. This feature will let you know which modems in your plant (or STBs with embedded modems) have hardware and firmware that support full band capture.

Modem and Node Overview Screens
We have added a Modem Overview and a Node Overview under the Overview tab. The overview tab is meant to give operators a simple way to find problems across all CMTS. The Modem Overview shows the worst performing modems in various categories across all CMTS. The Node Overview shows the worst performing nodes in various categories across all CMTS.

Automatic Reboot of Mismatched QoS
We’ve added the ability to schedule an automatic reboot of devices when the speed provisioned in BCC does not match the configuration of the modem. The reboot will take place once every 24 hours. To access this feature click on the Admin tab, click CMTS and select Edit. On that screen you will see a setting for Mistmatched QoS Reboot Scheduled Time. Select “True” if you wish to automatically reboot any modems that have a mismatch in their speed. You can enter the time in HH:MM (24hour format). The default setting is 4:00 AM local time, with local time being the timezone for the CMTS. Note: You will only be able to select “True” to activate this feature if you are using BCC as your provisioning system.

Optional Secure URL (TLS)
You can now access TruVizion via Transport Layer Security (TLS) by changing the URL to https:// instead of http://. This is currently optional, although in the future we will begin redirecting all non TLS sessions to the encrypted URL.

Overview Tab
In the informative upper tabs of TruVizion, an Overview tab has been added that makes it easier to identify the most problematic CMTSs on your network.  When you click Overview, an overall score for the modem RF readings, modem stability, upstream codeword errors and downstream codeword errors for each CMTS in order of severity will display. This overview will help you keep tabs on the relative health of the different CMTSs in your network and help you determine where you might focus your attention first. If you click the CMTS name in the report, it will take you to the diagnostics screen for that CMTS.

As part of the addition of the Overview to the upper tabs, the Voice and WiFi tabs will now be sub-tabs below the Data tab. When you click the Data tab, you will now see sub-tabs for Modem, Voice and WiFi. As before, the Modem Diagnostics tab will open by default, and the Voice and WiFi tabs will only be clickable if there is a compatible device that is reporting those statistics.

SNMP String Update
In order to provide additional security for your voice devices, TruVizion now has an optional setting to enter a different SNMP string for the EMTA interface than is entered for the modem interface. If you would like to have this separate SNMP string added, please have your TruVizion administrator contact your ZCorum Business Account Manager.

Calix B6 Diagnostics Update
For operators using TruVizion for DSL diagnostics on the Calix B6 series shelves, the DSL profile (package name) will display as it has been entered in the DSLAM configuration.

Node Report Additions
When you run a Node report in TruVizion, you will now see a double arrow on the right side of the screen to to open the filter box, where you can filter the list by device manufacturer and model, network location or modem health.

WiFi Client Information
On the WiFi diagnostics tab we have normalized the different sources of WiFi client information so all connection speeds will show in the same values (i.e. Mbps). Also, thresholds will be consistent across data reported via the Arris and CableLabs MIBs.

truvizion whats new march 2015

WiFi Diagnostics
If you’re using a CableLabs WiFi MIB, we have made a WiFi diagnostics table available in TruVizion. You can see a clickable WiFi tab and WiFi stats for more devices, including SMC, Hitron, and Motorola. Please note that the firmware on the device must also support the CableLabs MIB. For example, most Motorola gateways need to be running version 8.6 or higher to report WiFi data to TruVizion. Also, just a reminder that we added WiFi diagnostics for most Arris home gateway devices back in November.

Reset Feature Update
TruVizion now has the ability to do a forced reset of devices on a Cisco CMTS. This behaves in a similar way to the CLI command: “Clear Cable Modem xxxx.xxxx.xxxx reset”. This feature is useful when a normal reset does not work because the device is not listening to SNMP. In order for this feature to be enabled, we will need a valid CMTS SNMP write community string. If you would like to enable this feature, please contact your Business Account Manager who will get you in touch with one of our network engineers. We will make this feature available in the future for other CMTS lines that support this capability.

Simultaneous Telnet/SSH Connections
There was an issue some operators have experienced with too many simultaneous Telnet or SSH connections. This should be resolved after the update.

Audit Modem Report
TruVizion now has an Audit Modem Report for providers who are using the BCC provisioning system. This report detects a mismatch in the speed that has been provisioned in BCC and the speed the device actually has in its configuration. This mismatch could be due to a modem that didn’t hear the reboot command when a provisioning change was made, SNMP being disabled because of some issue, or possibly a modem that has been compromised. You will find this report under the Admin tab. In addition, within the report an Admin user can execute a reboot individually or for multiple devices that have an active mismatch in the provisioned speed. You can check a box next to individual modems or select all modems, and there is a Reboot Modems button in the lower-right corner of the report. If you have a Cisco CMTS and you have provided us with a write community string we will execute a forced reset.

truvizion overview updates january 2015
January’s TruVizion release provides several updates and enhancements that will benefit broadband operators using all supported connecting technologies in TruVizion. Click the image to the left to watch a video, and read about the updates below.

RF Statistics Report Updates

Available on the Report tab in TruVizion, the RF Statistics Report now shows you information about modem flaps and the CMTS port information. The CMTS Port info is not available on the on-screen report, but you can download the report as a CSV file that can be opened using a spreadsheet application program such as Excel. The Port info will be on the downloaded report.

Reset Feature for ONTs
Using a new reset feature available in TruVizion, fiber operators will now have the added benefit of being able to reset ONTs that are connected to Calix E7 OLTs.

RF_report_FlapsEMTA Statistical Data

Voice operators using TruVizion’s EMTA diagnostics can now collect supported EMTA stats from the cable modem IP address in cases where the EMTA IP is not reachable via SNMP.

Map Pins Data

Map pins within TruVizion will now display the CPE manufacturer and model in the color-coded flag when opened.

CMTS Diagnostics Updates

When accessing the CMTS Diagnostics info in TruVizion, the Modem Status panel will now be able to collect times online via CLI for operators using Cisco CMTSs.

Time Displays

You will now be able to choose military or standard time displays.

December’s TruVizion releases have several updates from which operators will benefit. Node reporting features have been provided as a means to track further activity on a CMTS. See the full list of updates below.

Overall Node Report Addition and Enhancements

An overall node report has been added to TruVizion and can be viewed by clicking on the Nodes label in the Network Navigator. This report will display all modems on the CMTS, and it will include a column indicating which node a modem is on. The status column for the modems will also display whether the modem is online, offline, or attempting.

Additionally, TruVizion will now be able to discern the node labels and modem associations by discovering those values from the CMTS rather than using any node information you provide. This means that operators that don’t have the node data in their billing system can now provide their node names or descriptions in the interface description field of their CMTS configuration. If you are already providing node information, we can optionally use the node information from the CMTS instead. In either case, you will need to let your Business Account Manager know that you would like TruVizion to display the node info directly from the CMTS.[/fusion_imageframe]

Address Updates in Reports
For TruVizion reports that include a street address the report being ran will now sort first by the street name, and then by the numerical value in the address. This update will allow you to view all customers on a particular street grouped together by street name.

Administrator Provisioning Override Feature

Those having administrator level access to TruVizion will have the ability to provide an override value for the package and speed displayed in TruVizion if the value is being provided from Incognito’s BCC provisioning system. For example, if a package is set in BCC for 20 Mbps down and 10 Mbps up, the administrator can change that package to display within TruVizion as 15 Mbps down and 6 Mbps up. This override value does not change the actual package. It only changes what the TruVizion user sees in the Communications panel on the TruVizion Modem Diagnostics screen.

TruVizion’s November release starts to incorporate WiFi options into the software as many users are increasingly moving to using WiFi at their locations. Read more to find out about additional enhancements that have been added this month.

Addition of Wi-Fi Tab

A new W-Fi tab has been added that will show devices that are connected to an Access Point embedded in your home gateways. Technicians can now see if a customer has a poor WiFi connection, and they will also be able to better troubleshoot “slow” Internet connection complaints. While this will initially only support the Arris MG5225 device, other devices will be added at a later time. To access the WiFi tab, after querying a customer’s account, click the WiFi tab, and the information for the customer’s account will display.

Updated Network Navigator Filter Options.

When accessing the Network Navigator in TruVizion, a filter has been added that allows you to display only specific kinds of access technologies. This allows operators that are using TruVizion to monitor several technologies (ADSL, GPON, DOCSIS, etc.) to choose the option for the data that you would like to view.

Average Upstream Channel SNR in TechVizion

TruVizion’s companion app, TechVizion, will now display average upstream channel SNR information for the channels available on the CMTS. The indicator bars are color-coded and provide thresholds levels as followed: Green – average for modems on that channel are within the threshold; Yellow – warning state; Red – alert state. 

In this month’s release, FTTH operators are able to benefit from enhancements to polling features available in TruVizion. Find out about additional updates as shown below.

Polling via Telnet

For operators using TruVizion for fiber diagnostics, a feature has been made available that allows you to configure TruVizion to poll via Telnet in addition to SSH.

Address Updates

TruVizion has been updated so that addresses in Croatia can now be supported.

July’s TruVizion update release has provided enhancements with filters and addressing formats and displays. Additionally, broadband operators using Jinghong D3 CMTSs can benefit from compatibility with the diagnostic software. Read more about the updates below.

Modem Filter Option

When generating a list of modems in TruVizion, such as from the RF Level panels or Modem Status panels, you will now have the ability to filter the list by modem vendor and model. The filter will display in the Filters Menu, which can be accessed by clicking the “<<” symbol on the far right of the modem list or map screen. This feature is also available on any maps that are generated, including when you drill-in on the map from the Modem Diagnostics screen.

Jinghong D3 CMTS Compatibility

Broadband providers that have Jinghong D3 CMTS equipment implemented within their networks are now able to take advantage of TruVizion’s diagnostic capabilities as this platform has been certified to work with TruVizion.

IPv6 Address Format Display

For IP addresses that are displayed within TruVizion, IPv6 address format is now available for cable modems and other CPE.

Address Formatting

Address formatting contained in TruVizion will now be expanded to handle address formats for the Netherlands and Costa Rica.

In this month’s release, TruVizion users are able to take advantage of performance and security enhancements that have been incorporated into the software. Read more about these updates below.

Calix E7 Fiber Diagnostics Performance Enhancements

Service providers using TruVizion diagnostics on Calix E7 GPON equipment are able to benefit from improved polling performance with this update.

Security Encryption

Enhancements have been made to improve back-end security by adding encryption when communicating with the CMTS.

Associated Account Number Field

When running the Bandwidth Usage Summary report, the customer’s associated account number field has been added.

This month’s TruVizion release provides additions to navigating TruVizion as well as additional reporting features. ZCorum Affiliates using Pre-Equalization Analyzer will also benefit from integration features. Details of the latest updates are shown below.

Node-Based Navigation

Operators who have input node information within TruVizion can now use the Network Navigator bar on the left side of the screen to see a list of nodes. Clicking on a node identifier will generate a list of all of the subscribers on that node. As with other generated subscriber lists in TruVizion, you can then click “View Map” to plot those modems on a map.

Upstream/Downstream Interface Reports

US/DS Interface summary reports are now available within TruVizion. The reports display the percentage of bandwidth used on each interface, which makes it easier to plan for future node splits and CMTS upgrades. Additionally, the report includes Average SNR, online and offline modem counts, ranging modems, as well as correctable and uncorrectable codeword errors. The report can be downloaded by clicking on the Report tab, selecting the US Interface or DS Interface option, and providing your date range selection. It is delivered as a CSV file and can be opened using a spreadsheet application program such as Excel.

Customer Data Push Integrated

For operators using Pre-Equalization Analyzer, TruVizion now has the initial integration to push customer data into PEA.

With this release, broadband operators are able to benefit from additional Calix platform integration with diagnostic features for their GPON Fiber-to-the-Home (FTTH) customers. To read about this and other enhancements that were completed, details can be found below.

Diagnostics Screen for GPON FTTH Customers

For broadband operators with GPON FTTH customers on a Calix E7 platform, a diagnostics screen has been made available, through a separately licensed module, within TruVizion. The diagnostic screen displays current status, as well as alarms and performance metrics, including voice and video

Enhanced Search Feature

The search function within TruVizion has been slightly modified so that ONT (Optical Network Terminal) devices are able to be queried. Quick search and advance search options are available within TruVizion.

DSL Threshold Adjustments

DSL operators have been provided with an added benefit of having thresholds adjusted to better reflect readings that can indicate there is a problem on the network. This feature is particularly useful in diagnosing problematic issues.

December’s TruVizion updates include features for customers using the application in both cable and DSL networks. Cable operators can now see historical charts for codeword errors by modem while DSL operators using Calix C7 and B6 DSLAMs can now see data from the DSLAM in a new diagnostics screen. Read more about these updates below.

DSLAM Diagnostics Screen

For DSL network operators with Calix C7 and Calix B6 DSLAMs, TruVizion now has a basic DSLAM Diagnostics Screen that displays the Out-of-Range Downstream and Upstream levels and also a status panel that displays counts/percentages of offline versus online modems. To view the DSLAM screen, access the network navigator in TruVizion by clicking the vertical bar on the left side of the screen to open the navigator, which will then expand to allow you to select the location. Click “DSL” under the selected location to view.

Additionally, from the DSLAM screen you can click on one of the rows to see a report of subscribers that make up the summary data. Clicking on a subscriber in that report will redirect you to the Modem Diagnostics screen. In the report you can also click the “View Map” link to plot on the map only those subscribers that appear on the report.

Codeword Errors Historical Charts

ZCorum Affiliates using TruVizion diagnostics for their cable networks can now view historical charts for both upstream and downstream correctable and uncorrectable codeword errors. These charts are available in the drill-in on the Communications Panel of the Modem Diagnostics screen. Simply click the drill-in icon in the top right of that panel for the charts to display.

October’s release has TruVizion users being able to take further advantage of the Post Installation report that has become particularly helpful in new modem installations since its inception. Also, users of ZCorum’s Bandwidth Commander usage management software have several perks that they are able to benefit from including setting monthly bandwidth quotas and email notifications. The full list of updates for October are shown below.

Post Install Report – Cable Modem

Continuing with further enhancements to the Post-Installation Report, the cable modem report will be able to display data for either one CMTS or for all CMTSs. The report is available by clicking on the Report tab within TruVizion and then selecting the Post-Install Cable Modem option. Select the date ranges and the data will display. You can also download the report into a CSV file to be opened in a spreadsheet application such as Microsoft Excel.

Version Information Exchange

TechVizion and TruVizion will now exchange version information, which will be used to prompt TechVizion users to update the app if they are running an out-of-date version.

Affiliates offering our Bandwidth Commander usage management application will also be able to take advantage of further enhancements to TruVizion.The following will be available:

Set Monthly Bandwidth Quotas

TruVizion Admin users will have the ability to set the monthly bandwidth quota for each package and synchronize that information with Bandwidth Commander

Communications Panel Display

TruVizion will display in the communications panel of the Modem Diagnostics Screen whether the customer has a current bandwidth restriction on their account.

Quota Notification Emails

TruVizion will send a notification email to any user who has reached 80% of their bandwidth quota if we have a valid email address for the subscriber.

September’s release provided additional enhancements in the form of reporting and optimization features for map modules and network protocol identifiers. The updates are shown below.

Bandwidth Summary Report

On the Report tab, the Bandwidth Summary Report is available. You now have the option to view both the total upstream and total downstream data transferred by each modem during the selected period as opposed to the data transfer record for each day during the selected period as available in the Upstream and Downstream Bandwidth reports. When running this report, after making the date selection, the report can be downloaded into a CSV format using a spreadsheet application such as Excel.

Map Module Optimization

For DSL operators using TruVizion, the map module for DSL modems has now been optimized for better performance.

Network Navigator Protocol Identifier

Protocol identifiers are now available in the Network Navigator section of TruVizion in preparation for handling the multi-protocol nature of broadband equipment used going forward. For example, if you click on a CMTS, DSLAM, or OLT, you will now see a protocol selection such as DOCSIS, DSL, GPON, or EPON, which you would select to view the diagnostics screen for that equipment.We are looking into automatically expanding concentrators that only have a single access type for convenience.

This month’s release continued with additional reporting features to add to the enhancements provided from TruVizion’s varied reporting features. Geocoding accuracy and Calix E7 integration features were also implemented.

RF Statistics Report

When clicking on the Report tab in TruVizion, a new RF Statistics report has been made available that will provide the minimum, maximum, and average RF values for all modems on the specified CMTS. You will have the option to select the date range for the data that will be displayed as well as download the report as a CSV file that can be opened using a spreadsheet application program such as Excel.

Geocoding Accuracy

Because being able to quickly identify a customer’s location is essential when using the mapping features contained in TruVizion, an update to the geocoding functionality has been implemented. The updates improve the number of automatically geocoded addresses as well as the geocoding accuracy.

Calix E7 Platform Integration Features

DSL providers using TruVizion will now be able to take advantage of integration features that provide GPON performance monitoring.

July’s release provided updates for both the TruVizion and TechVizion applications. Reporting features have been modified to include the Modem Summary report. Additionally, geocoding has been integrated into TechVizion as an extension of last month’s update that provided this feature in TruVizion. Read more on all of the updates that were completed below.

Modem Summary Report

When clicking on the Report tab in TruVizion, you will now have access to a Modem Summary Report. The report will provide information on the modem or device’s MAC address, manufacturer and firmware version, as well as the customer’s information. You may download the report as a CSV file that can be opened using a spreadsheet application program such as Excel.

Incognito BCC Provisioning Integration

For broadband provider’s that are using Incognito’s BCC provisioning (version 6.x), initial integration has been completed within TruVizion that allows the modem’s speed and number of CPE provisioned to be displayed on the modem screen and in related bandwidth reporting. To enable this feature, additional setup functions may be required within BCC to turn on this ability. Please contact your ZCorum Business Account Manager if you’re making use of BCC and need to schedule time to discuss this option with Engineering.

Panel Display Errors

An error preventing the Average Upstream SNR panel on the CMTS screen from displaying during the initial screen draw has been corrected.

TechVizion Geocoding Features

Last month, we updated TruVizion so that you can add a modem’s location to the map if the customer’s address is not geocoded, or modify the location if the address is geocoded incorrectly. We have now added the same capability within TechVizion, our mobile app. When you open the map for a customer in TechVizion, you will now see a location icon in the upper-left portion of the screen. If you tap that icon, the app will display a prompt asking you if you want to update the location for that customer with your current location.

June’s release provides mapping feature enhancements and allows customer locations that have not been geocoded to be added onto maps in TruVizion. Other mapping features and reporting has also been updated. Find out more on this month’s release below.

Geocoding with TruVizion

View a short 2 min video of this feature!

Non-Geocoded Location Map Additions

For customers’ data that is available in TruVizion but whose locations have not been successfully geocoded, a new feature allows you to add their locations to a map. You will be able to complete this by drilling into the Map panel and clicking the Add button in the upper-left corner. After clicking Add, your cursor will then resemble an orange “flag” icon, and you can select the desired location on the map. Click Done and TruVizion will store the geocode, and all GIS-related functions for that customer will be enabled.

Geocode Location Updates

When viewing a customer’s location that has been geocoded on the map, but the location is incorrect, TruVizion will allow you to update the location. To update the location, you will need to drill in on the Map panel and click the Update button. Your cursor will resemble an orange “flag” icon, and you can select the correct location on the map. Click Done and TruVizion will store the new location for the customer, and all GIS-related functions for the customer will be enabled.

Time Stamps for Modem-Level Statistics

Throughout TruVizion, when viewing modem-level statistics, a time stamp will now display providing the time when data is/was collected.

With updates ranging from both correctable and uncorrectable codeword errors displays to API enhancements, May’s release has brought on several updates that both cable and DSL broadband providers can take advantage of when monitoring and troubleshooting their networks. Updates completed are shown below.

Correctable Codeword Errors Display

On the CMTS screen in TruVizion, both uncorrectable AND correctable codeword errors can now be displayed. Additionally, a new set of controls that allows you to sort by either of these types of errors was also added; however, sorting by uncorrectable codeword errors remains as the default setting.

Casa Systems CMTS Compatibility

Broadband providers that have Casa Systems CMTS equipment implemented within their networks are now able to take advantage of TruVizion’s diagnostic capabilities as this platform has been certified to work with TruVizion.

DSL Modems Post-Installation Report

In adding to the reporting features available in TruVizion, DSL modems now have a post-installation report that corresponds with the updates completed for this report back in March. The report wizard was also redesigned to make selections for the types of reports easier and more streamlined.

Polling Calix C7 Shelves

For DSL broadband providers, the ability to natively poll Calix C7 shelves for DSL status and statistics via TL-1 has been updated within TruVizion. TR-069 isn’t required for most functions that will need to be completed.

Latitude and Longitude Additions

For broadband providers making use of their own GIS system, the TruVizion API now optionally allows for latitude and longitude to be included with customer information.


With this month’s release, enhancements were provided to reporting features along with the implementation of the Post-Installation Log for individual modems. Details of the enhancements are shown below.

Codeword Errors Report

When accessing your CMTS information in TruVizion, you can now drill in on the Codeword Errors panel to view a report of individual modems that are generating correctable and uncorrectable codeword errors. Just click on one of the available bars in the panel, and the list of modems for that port will display. Further clicking on any of the line items allows you to view the Modem Diagnostic screen for a subscriber. You may download the report as a CSV file that can be opened using a spreadsheet application program. such as Excel.

Date Range Selection

Various reports are available within TruVizion, and now, you can select a starting and ending range of dates for all reports that you wish to complete.

Post-Installation Log

The Post-Installation log is now available for an individual subscriber modem when viewing the Modem Diagnostic screen. The data contained in this log is also available when completing a Post-Installation Report. On the Data tab, click the Log option and select “Post Install Log.” An informational screen will display with the data for that modem.

March’s release added new reports and additional options to assist with bandwidth management and mapping functions for subscriber modems. Details of the new enhancements are show below.

Post-Installation Report

The Post-Installation report allows you to see newly installed modems for a specific date that were also in an alert condition at the end of that day (12:00am local time). Running this report allows you to view the modems that were experiencing issues after installation, and in most cases, allows you to monitor of the installs. The installation snapshot data is captured at 12:00am local time to take into account any modifications that an installer or field technician may have completed to improve the modem’s condition after the modem initially came online. You can access the Post-Installation report by clicking on the Report tab and selecting this report type. The report can also be downloaded into a CSV file to be opened in a spreadsheet application such as Excel.

Upstream & Downstream Bandwidth Graph

On the Modem Diagnostics screen, clicking the drill-in button in upper right of the Communications panel allows you to view a historical graph of a subscriber’s upstream and downstream data transfer over the last 24 hours. This graph can be useful in case of trying to determine high or excessive bandwidth usage.

Map Selection Button

When accessing all maps, a map selection “Switch” button has been added that allows you to switch between the standard OpenStreet Map display and a MapQuest display. This button is found in the upper right corner of the Map panel as well as in the same area on full-size maps. You may need to mouse-over the map for the button to appear. The underlying map data is the same, but you can choose between the two different displays. You may also select the default view of your map by accessing the Admin tab at the top of page and clicking Update option to select your preferred view.

In this release, Voice over IP (VoIP) troubleshooting enhancements were provided to include an EMTA diagnostic report for VoIP subscribers as well as the addition of a loop diagnostic tool available within the TechVizion mobile application. TruVizion for DSL diagnostics also debuted to assist DSL providers in managing their broadband networks.

EMTA Report

For digital voice subscribers that are experiencing voice quality issues, the EMTA report provides data for subscriber devices that had faults rising to an alert condition. This report can be used to proactively identify calls with low MOS scores relating to quality, bandwidth-related issues, and even provide alerts for devices that need to have batteries serviced or replaced. On the Report tab, select the EMTA report for the type of report and choose your CMTS location to view the devices. You can also download this report into a CSV file using a spreadsheet application such as Excel.

TechVizion Loop Diagnostics Test

Field technicians can now take the benefit of the loop diagnostics test within TruVizion to the mobile TechVizion application. Running the loop diagnostics test allows you check the inside wiring for a subscriber to find errors or faults within the communication lines. The test can be run from the Voice tab of a subscriber’s Modem Diagnostic screen by clicking the Loop Diagnostics button.

TruVizion DSL Diagnostics

Because DSL providers require the tools necessary to effectively manage their broadband networks, TruVizion is being made available for DSL providers. Broadband Forum’s TR-069 standard has been incorporated into TruVizion, and DSL providers will be able to take advantage of similar features provided to cable operators such as efficient network management, mapping tools, and real-time and historical modem stats.

TruVizion’s mobile application, TechVizion, was able to benefit from enhancements including the addition of a CMTS diagnostic tab as well as a view of the modem screen on tablets similar to what is available in the TruVizion desktop software.

CMTS Diagnostic Tab

Being able to view the CMTS diagnostic tab can provide information on the status of all cable modems within the cable plant and allow you to quickly isolate problems. You can determine variables such as online and offline modems in addition to modem statistics such as RF levels and communication errors. The CMTS information can be access by clicking the CMTS diagnostic tab within TechVizion upon initial log in.

Modem Screen View Optimized for Tablets

For mobile tablet users, a better format for viewing the modem diagnostic screen has been provided so that viewing TechVizion on a tablet is more optimized. The view provides an enhanced format in a landscape orientation that allows the mobile application to display similarly as it does in the desktop version.

Make a feature request!

Would you like to request a new feature or ask a question about a recent update? Give us a shout.

Like or follow us for free industry resources and for the newest updates on TruVizion.