ZCorum providing VoIP, network monitoring, provisioning and progressive diagnostics solutions to the North Carolina cable provider.

highlands groupsAlpharetta, GA (December 05, 2014) — ZCorum, a leading provider of managed broadband services and software, announced they are now providing a suite of services to Highlands, North Carolina based Highlands Cable Group.  Included in the agreement is access to ZCorum’s newest diagnostic tools and provisioning of subscriber devices.   Highlands is also now offering ZCorum’s VoiSelect service, a managed VoIP offering for residential and business customers that includes individual voice accounts, hosted IP/PBX and SIP trunking. ZCorum is also providing technical support for Highlands’ voice customers as part of the service.

One of the diagnostics tools that Highlands now has access to is PreEqualization Analyzer, ZCorum’s proactive network maintenance (PNM) tool for DOCSIS networks. The software-based tool makes use of the pre-equalization data coming from cable modems in order to identify the severity and approximate location of upstream impairments in the cable plant. Also included is ZCorum’s Upstream Analyzer, a fully featured software-based spectrum analyzer that displays the upstream spectrum from a CMTS in real time. The tool displays the noise floor; specific modem signals and allows you to see ingress under the DOCSIS carrier as it is happening.

Highlands will also be utilizing TruVizion, ZCorum’s flagship application that provides advanced diagnostics for cable modem, DSL or fiber networks, including live modem data, historical readings as well as interactive mapping.  The license incudes access to TechVizion, a companion mobile app used by technicians to help them troubleshoot issues and verify signal levels while in the field.

Arthur Skinner, Vice President of Worldwide Sales for ZCorum, said the new tools will have a powerful impact on operational efficiency for Highlands Cable. “TruVizion will provide increased visibility into their DOCSIS network, allowing them to significantly reduce the time needed to diagnose and resolve customer issues. Plus, PreEqualization Analyzer and Upstream Analyzer give them the tools they need to more efficiently maintain their upstream cable plant. In fact, with PreEqualization Analyzer they can even find and fix upstream impairments before service is affected.”

“I am very excited to welcome Highlands Cable Group to the ZCorum community,” said Julie Compann, ZCorum’s President and CEO. “ZCorum takes great pride in serving our providers with world class products and we look forward to a mutually satisfying relationship.”