HTC added ZCorum’s monitoring and diagnostic capabilities for faster troubleshooting of DSL and Fiber issues.
Alpharetta, GA (January 09, 2015) — ZCorum, a leading provider of managed broadband services and diagnostics, announced that it is now providing additional diagnostic services to Horry Telephone Cooperative in Conway, South Carolina. HTC, the nation’s largest telecommunications cooperative, initially utilized ZCorum’s TruVizion application on its DOCSIS network, and has now deployed the tool to help manage its DSL and Fiber networks.
TruVizion, a cross platform monitoring and diagnostic tool, allows ISP’s to monitor their DOCSIS, DSL, and Fiber networks from within a single, web-based application. The tool’s dashboard provides operators with real-time status of their network and CPE devices, as well as maps, charts, reports, and other data useful for troubleshooting broadband issues. “TruVizion has been a valuable monitoring and troubleshooting tool for us on our DOCSIS network,” said Kynn Allen, Network Operations Supervisor at HTC. “We’re happy to have similar capabilities for DSL and Fiber as we strive to provide the best possible service and support for our members.”
“TruVizion is a powerful asset, especially for providers like HTC who are offering broadband services using multiple broadband technologies,” said Vice President of Worldwide Sales, Arthur Skinner. “With TruVizion, providers no longer need to log in to separate applications in order to see key statistics about their broadband network and subscriber devices. Whether it’s DOCSIS, DSL, or Fiber, TruVizion puts a wealth of information at their fingertips.” ZCorum also provides a companion mobile app called TechVizion that gives technicians similar capabilities while they are in the field.
ZCorum President and CEO Julie Compann said, “TruVizion has proven to reduce truck rolls and shorten troubleshooting times for our customers. We’re pleased to provide HTC with the same benefits for their DSL and Fiber subscribers. We’re confident the ability to troubleshoot all three platforms from within one tool will further improve their operational efficiency and customer experience.”