Archive for 'Operations'

Make Your Broadband Business Better in 2013 – Part Four

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threat-atlasThis is the final post in my four-part series covering how you can make your broadband business better in 2013. I’ve been focusing on the value of doing a SWOT analysis to take an inventory of your Strengths, Weaknesses, Opportunities and Threats. The first two posts talked about Strengths and Continue Reading →

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Make Your Broadband Business Better in 2013 – Part Three

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name_tag_opportunityThis is part three of my series on the benefits of doing a SWOT analysis as a way to improve your broadband business in 2013. In my first post I talked about Strengths, which are those internal factors and characteristics where you excel in your business or market, and which you can leverage to gain additional market share. In part ...

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Make Your Broadband Business Better in 2013 – Part Two

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In my last post I talked about the value in doing a SWOT analysis once a year, where you make a list of your Strengths, Weaknesses, Opportunities and Threats in preparation for doing battle in the broadband marketplace. I also discussed the first category where you take an inventory of your company’s strengths. Today we’ll talk about weaknesses.

Taking stock of your company’s weaknesses is not a fun ...

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Make Your Broadband Business Better in 2013 – Part One

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armwrestleAn exercise your business should go through at the beginning of each year is a SWOT analysis. This is where you sit down with others in your company and make a list of your Strengths, Weaknesses, Opportunities and Threats. It’s a great way to see what you should emphasize in your marketing efforts, how you can improve your operation, where you should focus your attention in product development,  and what things you should ...

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Adventures in Spam Wars

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As an ISP that provides email services, one of the joys of the venture is the ongoing battle against the onslaught of spam. To say there is a bit of antipathy or angst directed toward blatant spammers, not to mention some of the supposedly helpful anti-spam list managers, is an understatement of epic proportions. Any systems engineer that has ever tried to manage mass amounts of email knows the challenges of ...

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Dear Customer… You’re Infected

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In remarks made yesterday at the Bipartisan Policy Center in Washington, DC, FCC Chairman Julius Genachowsk called on Internet Service Providers to take a more active role in protecting and notifying customers when their computers are infected with malware. His speech centered on the need for improved cybersecurity, and called on ISPs and others “to take concrete steps to address three significant cyber threats – botnets, domain name fraud, and IP ...

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NTCA Post-show Recap

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I was San Diego last week at the 2012 NTCA meeting and Expo.  We’ve been to the OPASTCO Winter meeting for years, but it’s been awhile since we’ve been to the NTCA event. With a new diagnostics solution in the works for DSL, we decided to do both shows that cater to rural telcos this year. Now it looks like we won’t have to do that next year. ...

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Open Roads and Traffic Jams

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Leavin’ my home, leavin’ my friends

Runnin’ when things get too crazy

Out to the road, out ‘neath the stars

Feelin’ the breeze, passin’ the cars

          Bob Seger – Travelin’ man

 

One of the great pleasures of developing relationships with customers is visiting them face-to-face, on their turf. This is the best way to understand their unique challenges and needs. As a service company, one of ZCorum’s fundamental tenants is to provide an ...

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The Ins and Outs of Updating TruVizion Maps

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One of the powerful features of TruVizion is the ability to pull up a customer on a local street map and relate their issue to other customers in the same area.  With just a few mouse clicks or taps on a smartphone our customers have the ability to rapidly diagnose whether the source of the problem is originating at the house, the local node or back at the plant.

Maps are ...

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Five Keys to Effective Leadership

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There are some great leaders out there.  Unfortunately for many companies, it’s just some leaders who are great, and not most.  In the spectrum that represents leadership, there are a whole bunch more who land in the mediocre to awful range.  The good news is there are some fairly simple things anyone can do to improve their leadership ability and the impact they have on their team and organization.  What ...

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