Solutions Specifically for Cable Operators

As a cable operator, you know fiber is the future. You’re also aware of the significant investment you have in your HFC network. You most likely want to make the most of that network now as you plan for your inevitable fiber future. We can help you squeeze the most performance and reliability out of your DOCSIS cable plant today, and help ease the transition to fiber as you take that step.

TruVizion Diagnostics

TruVizion is ZCorum’s patented and award-winning diagnostics application used by Cable and Fiber broadband providers worldwide. The intuitive and feature-rich application provides a real-time and historical look into comprehensive data collected from CTMSs along with performance metrics provided by individual cable modems in the home. TruVizion’s intuitive interface, along with advanced mapping capabilities, helps staff from multiple disciplines do their job better and more efficiently. You will resolve outages more quickly, reduce the number and length of truck rolls, improve the quality of new installations, and increase efficiency in the Call Center, all of which lead to lower costs and a better experience for your customers. Best of all, TruVizion also collects and displays diagnostics data from OLTs and ONTs from multiple equipment vendors within the same application interface, further increasing operational efficiency as you deploy FTTH to your subscribers.

Learn more about  TruVizion here.

PreEqualization Analyzer PNM

PreEqualization Analyzer is a web-based, DOCSIS Proactive Network Maintenance (PNM) application that will change how you approach maintaining your cable plant. Rather than repeatedly rolling trucks in a reactive, trial and error search for the problem each time a customer calls, you can address issues proactively, before an issue is impacting your subscribers. PreEqualization Analyzer uses a methodology developed by CableLabs to analyze the pre-equalization data from the CPE on the cable network to determine which devices are being impacted by impairments and the approximate location of the fault. The data and mapping features in PreEqualization Analyzer help you quickly identify and resolve issues as part of your regular maintenance. You benefit from increased efficiency, reduced repair times, fewer unplanned outages, and an improved cable plant. And, that also means a better experience for your customers.

Learn more about PreEqualization Analyzer PNM here.

DOCSIS Profile Management Application (PMA)

PMA is an application for cable operators that will significantly boost the capacity of your DOCSIS 3.1 channels. PMA analyzes RxMER for every cable modem on a node to determine the optimal modulation profile for each OFDM and OFDMA subcarrier, as well as the optimal frequency for the PHY Link Channel (PLC). It then dynamically makes adjustments at the CMTS so your 3.1 cable modems will continue to connect at the optimum profile. In addition, as more 3.1 modems successfully connect to your OFDM/A channels, you will free up capacity on your SC-QAM channels. By implementing PMA you can immediately increase upstream and downstream capacity by up to 40% over the baseline configurations.

Learn more about PreEqualization Analyzer PMA here.

SpectraVizion

SpectraVizion is accessed from the PreEqualization Analyzer PMN suite. It is a web-based, remote spectrum analyzer application that automatically detects common downstream spectrum issues like Suck-outs, Roll-off, Tilt, Standing Waves, Adjacency, Resonant peaking and FM Noise. With SpectraVizion you don’t have to wait for your customers to call. It is a proactive, downstream spectrum monitoring and analysis tool that actively monitors the downstream by polling every cable modem and set-top box that supports full band capture. It takes a snapshot of the full spectrum for all video and data channels, identifies the devices being impacted by downstream faults and displays a list of those devices. With one click you can drill in to see the spectrum captured that day, and click again to see captures from previous days. You can also rescan the modem at any time to capture the current spectrum and see if anything has changed. There is also a feature that correlates  the downstream spectrum from nearby modems to let you know which ones are being impacted by a common impairment. With SpectraVizion you can proactively address downstream issues and check spectrum before leaving the office, allowing you to send the right technician to the right place the first time.

Learn more about SpectraVizion here.

Upstream Analyzer

Upstream Analyzer is a return path spectrum analyzer application that displays the upstream spectrum from your CMTS in real time from anywhere. Upstream Analyzer is also accessed through our PreEqualization Analyzer PNM tool, so it’s a 100% software-based hosted solution. There is no expensive, hardware-based upstream spectrum analyzer or headend equipment to buy, no cabling, no splitters or connectors to hassle with. You don’t need to make any changes in your combining plant or RF Switches like you would with an equipment-based solution. All you need is your CMTS and Upstream Analyzer and you can view the upstream spectrum from your CMTS for any node from wherever you happen to be, whether that’s at your desk, or in the field via our mobile app.

Learn more about Upstream Analyzer here.

DOCSIS Provisioning of Fiber

As you strategically deploy fiber in certain areas, we may be able to help you activate and provision your fiber devices using your existing DOCSIS provisioning system. This way you put off the need to set up a second, full provisioning architecture for fiber. You eliminate the high capital and operational costs associated with deploying, managing and maintaining two separate provisioning  systems. Instead, you can spend that time and money on the actual fiber deployment, including training your technicians on deploying and maintaining the fiber network, not training them on new provisioning architecture. Your CSR and Accounting functions will also remain unchanged. Let us know what fiber platform you are deploying and we will let you know how we can help. If you’re not sure what equipment you want to deploy, we can also help you make the best choice based on your situation.

Learn more about our Provisioning Services.

Additional Solutions for Cable Operators

Advanced Provisioning

Learn more about Advanced Provisioning.

Managed CyberSecurity Solutions

Robust Cybersecurity is a must for any business, and as a broadband operator it is even more important. Providing your subscribers access to your broadband network is your core business. In addition, new federal funding programs are requiring that grant recipients have a cybersecurity plan in place and operational before they award funds. Insurance companies are requiring the same for business insurance. We provide fully-managed cybersecurity services, including a Security Operations Center as a Service (SOCaaS) and managed Endpoint Detection & Response (EDR). We also provide security assessments to let you know where your vulnerabilities are and what you will need to do to protect your network and business.

Learn more about our Managed Cybersecurity Services here.

Hosted and Managed VoIP

Add value to your broadband service, while increasing your revenue per subscriber and reducing churn by offering voice service to your residential and business customers. With VoIP you can bundle services and put them on one convenient bill, decreasing the likelihood that your subscribers will switch to a competitor. You don’t have to worry about setting up and managing a voice network, obtaining new phone numbers, dealing with number porting, or E911. That’s all  handled for you. This feature-rich service is easy to deploy and offers all of the traditional calling plan features for your subscribers. And you can offer local businesses a commercial voice offering that includes individual business, a full-featured IP-PBX, and video conferencing.

Learn more about our Hosted VoIP Service here.

Hosted and Managed IPTV

Learn more about our IPTV service here.

Managed Subscriber Email

We can host your subscribers’ email accounts at your domain (POP, IMAP, SMTP, and Webmail). We handle everything including 24/7/365 technical support for the subscriber. Just sit back and enjoy the nights off of not having to worry about managing mail equipment, spam attacks or forgotten passwords.

Learn more about email services here.

Technical Support for Your Subscribers

Your customers can get expert help with their connection, devices, applications, and even assistance with home networking and security from our friendly and experienced broadband support staff. We treat your customers the way we want to be treated, evaluating our agents on problem resolution and customer satisfaction. In fact, we send a customer satisfaction survey to every subscriber we speak with, and if we hear anything negative a supervisor contacts the customer to see what we could have done differently. And, our call centers are based here in the U.S, so you also don’t need to worry about your subscribers being directed to a representative in a far off country—which is a common complaint from customers that impacts their satisfaction with a business. We also offer flexible support plans to match your needs. We can provide support for your subscribers round-the-clock, 24 x 7 x 365. Or, if you need to supplement your own team we are ready to provide support after-hours, weekends and holidays. We’ll even take your overflow calls.

Learn more about Helpdesk services here.

Bandwidth Commander

ZCorum’s Bandwidth Commander gives you the ability to accurately track subscriber usage and apply net neutral bandwidth management policies that will reduce costs while providing opportunities for increased revenue. Bandwidth Commander uses IPDR data (Internet Protocol Detail Records) to collect usage from the CMTS so you can provide accurate usage reports to your subscribers. Additionally, Bandwidth Commander can keep your network congestion in check by continually keeping track of subscriber usage and network congestion. Bandwidth Commander can then dynamically apply fair-use policies on your upstream and downstream, based on the time of day, the congestion on your network, and the package the customer is subscribed to. Rather than all subscribers being throttled by network congestion caused by a few subscribers, you can implement net neutral network management policies that will provide a better experience for all subscribers.

Learn more about Bandwidth Commander here.

NetVizion

As a provider, you want to make sure that your network is performing optimally and NetVizion’s advanced network management and monitoring provides the visibility into your network and equipment that you need.  NetVizion’s powerful monitoring features deep dive into traffic flows ensuring that you will be able to resolve problems faster and improve the stability of your network.  You can see what applications are being used on the network, who is using them, and where the data is going which will boost the efficiency of your networking staff.

Learn more about NetVizion here.

Carrier Grade NAT (CGNAT)

If you are growing your subscriber base, buying an IPv4 address to support every subscriber is not a cost-effective strategy, and you will need to provide a publically-routable IPv4 address to every subscriber as long as there is IPv4-only content available on the Internet. That will be the case for years to come. Carrier Grade NAT (CGNAT) allows you to conserve your public IPv4 address space by oversubscribing each IPv4 address by 128:1 or more. ZCorum offers an affordable, software-based CGNAT solution that installs on standard, off-the-shelf hardware, so it scales easily and costs less than hardware-based solutions. And, with our flexible licensing model you can start out small, and grow as needed. We’ll help you size the hardware you will need based on your current and anticipated throughput, and we’ll review your network to help determine where the devices should reside.

Learn more about Carrier Grade NAT here.

Gigabit Broadband for MDUs

G.hn is a proven standard that allows you to quickly and easily offer gigabit broadband to apartment units over existing telephone wire or coaxial cable. With G.hn you can deliver advanced services such as Gigabit High Speed Residential Internet and 4K IPTV without the high capital and operational expenses associated with a fiber retrofit.  This cost-effective, easy to manage solution saves you tons in operational expenses and eliminates the headaches associated with complex installations.

Learn more about G.hn Technology here.

CALEA Trusted Third Party (TTP) Services

CALEA is a federal mandate enforced by the Federal Communications Commission (FCC) that requires all broadband operators to assist law enforcement in executing electronic surveillance when presented with a valid court order. You must be prepared to quickly set up a live capture of the data and deliver it to the requesting law enforcement agency in a secure manner. The FCC recognized that the cost of setting up and maintaining the equipment and staff to appropriately respond to a CALEA request can be a substantial burden, so they allow the use of a Trusted Third Party (TTP) to assist you in the event you get a CALEA request. You can sign up for TTP services through ZCorum and know that you will have your CALEA compliance covered.

Learn more about CALEA here.

DDoS Protection

ZCorum’s DDoS solutions provide protection against the full spectrum of distributed denial of service (DDoS) attacks including multivector attacks, volumetric attacks, network protocol attacks and application attacks. With SmartWall in place, its patented, and automated, multi-stage detection and mitigation pipeline to ensure the highest possible protection is achieved while ensuring legitimate traffic is not impacted by damaging false-positives, or a significant increase in latency.

Learn more about DDoS Protection here.