Fiber-Specific Solutions for Fiber Operators

ZCorum has solutions that are specifically meant for fiber operators to help you improve the efficiency of your staff and the reliability of your fiber broadband network. We also have managed services that will provide new revenue streams additional services and revenue streams that will make your broadband business more profitable.

TruVizion

TruVizion is ZCorum’s patented and award-winning diagnostics application used by Fiber and Cable providers worldwide. The feature-rich application provides a real-time and historical look into comprehensive data collected from OLTs along with performance metrics provided by individual ONTs in the home. TruVizion’s intuitive interface, along with advanced mapping capabilities, helps staff from multiple disciplines do their job better and more efficiently. You will resolve outages more quickly, reduce the number and length of truck rolls, and increase efficiency in the Call Center, all of which lead to lower costs and a better experience for your customers. And, if you also manage a DOCSIS network, you can see diagnostics from CMTSs and Cable Modems in the same interface.

Learn more about TruVizion here.

FiberVU

FiberVU is a full-featured GPON ONT activation and diagnostics application that is compatible with multiple fiber vendors. With its flexible system architecture and ease of use, other devices can be integrated as needed. Significantly increase the efficiency of your activation process. The OLT and ONU management tool includes an integrated TR-069 ACS for compatible CPE that autoregisters based on the ONU serial number, removing the need to preconfigure the ONU slot and port. It also supports DHCP and PPoE authentication and VoIP provisioning.

Learn more about FiberVU here.

Hosted Nokia Altiplano

An essential element of Nokia’s best-of-class fiber-to-the-home solution is their platform for activating fiber devices, Altiplano Access Controller. Altiplano offers advanced tools used by the largest of broadband providers to ensure fast and accurate service activation and a premium customer experience. However, Altiplano can also be daunting to set up, operate, and manage if
you do not have the technical resources and in-house expertise. This is especially the case for small to mid-sized operators who may not have the technical expertise and resources to deploy, manage and maintain the servers and application, or to take full advantage of the application’s features.

Learn more about Hosted Nokia Altiplano.

Additional Services for Fiber Operators

Managed CyberSecurity Solutions

Robust Cybersecurity is a must for any business, and as a broadband operator it is even more important. Providing your subscribers access to your broadband network is your core business. In addition, new federal funding programs are requiring that grant recipients have a cybersecurity plan in place and operational before they award funds. Insurance companies are requiring the same for business insurance. We provide fully-managed cybersecurity services, including a Security Operations Center as a Service (SOCaaS) and managed Endpoint Detection & Response (EDR). We also provide security assessments to let you know where your vulnerabilities are and what you will need to do to protect your network and business.

Learn more about our Managed Cybersecurity Services here.

Advanced Provisioning

Learn more about Advanced Provisioning.

Hosted and Managed VoIP

Add value to your broadband service, while increasing your revenue per subscriber and reducing churn by offering voice service to your residential and business customers. With VoIP you can bundle services and put them on one convenient bill, decreasing the likelihood that your subscribers will switch to a competitor. You don’t have to worry about setting up and managing a voice network, obtaining new phone numbers, dealing with number porting, or E911. That’s all  handled for you. This feature-rich service is easy to deploy and offers all of the traditional calling plan features for your subscribers. And you can offer local businesses a commercial voice offering that includes individual business, a full-featured IP-PBX, and video conferencing.

Learn more about VoIP.

Hosted and Managed IPTV

Learn more about our IPTV service here.

Managed Subscriber Email

We can host your subscribers’ email accounts at your domain (POP, IMAP, SMTP, and Webmail). We handle everything including 24/7/365 technical support for the subscriber. Just sit back and enjoy the nights off of not having to worry about managing mail equipment, spam attacks or forgotten passwords.

Learn more about email services here.

Technical Support for Your Subscribers

Your customers can get expert help with their connection, devices, applications, and even assistance with home networking and security from our friendly and experienced broadband support staff. We treat your customers the way we want to be treated, evaluating our agents on problem resolution and customer satisfaction. In fact, we send a customer satisfaction survey to every subscriber we speak with, and if we hear anything negative a supervisor contacts the customer to see what we could have done differently. And, our call centers are based here in the U.S, so you also don’t need to worry about your subscribers being directed to a representative in a far off country—which is a common complaint from customers that impacts their satisfaction with a business. We also offer flexible support plans to match your needs. We can provide support for your subscribers round-the-clock, 24 x 7 x 365. Or, if you need to supplement your own team we are ready to provide support after-hours, weekends and holidays. We’ll even take your overflow calls.

Learn more about Helpdesk services here.

NetVizion

As a provider, you want to make sure that your network is performing optimally and NetVizion’s advanced network management and monitoring provides the visibility into your network and equipment that you need.  NetVizion’s powerful monitoring features deep dive into traffic flows ensuring that you will be able to resolve problems faster and improve the stability of your network.  You can see what applications are being used on the network, who is using them, and where the data is going which will boost the efficiency of your networking staff.

Learn more about NetVizion here.

Carrier Grade NAT (CGNAT)

If you are growing your subscriber base, buying an IPv4 address to support every subscriber is not a cost-effective strategy, and you will need to provide a publically-routable IPv4 address to every subscriber as long as there is IPv4-only content available on the Internet. That will be the case for years to come. Carrier Grade NAT (CGNAT) allows you to conserve your public IPv4 address space by oversubscribing each IPv4 address by 128:1 or more. ZCorum offers an affordable, software-based CGNAT solution that installs on standard, off-the-shelf hardware, so it scales easily and costs less than hardware-based solutions. And, with our flexible licensing model you can start out small, and grow as needed. We’ll help you size the hardware you will need based on your current and anticipated throughput, and we’ll review your network to help determine where the devices should reside.

Learn more about Carrier Grade NAT here.

Gigabit Broadband for MDUs

G.hn is a proven standard that allows you to quickly and easily offer gigabit broadband to apartment units over existing telephone wire or coaxial cable. With G.hn you can deliver advanced services such as Gigabit High Speed Residential Internet and 4K IPTV without the high capital and operational expenses associated with a fiber retrofit.  This cost-effective, easy to manage solution saves you tons in operational expenses and eliminates the headaches associated with complex installations.

Learn more about G.hn Technology here.

CALEA Trusted Third Party (TTP) Services

CALEA is a federal mandate enforced by the Federal Communications Commission (FCC) that requires all broadband operators to assist law enforcement in executing electronic surveillance when presented with a valid court order. You must be prepared to quickly set up a live capture of the data and deliver it to the requesting law enforcement agency in a secure manner. The FCC recognized that the cost of setting up and maintaining the equipment and staff to appropriately respond to a CALEA request can be a substantial burden, so they allow the use of a Trusted Third Party (TTP) to assist you in the event you get a CALEA request. You can sign up for TTP services through ZCorum and know that you will have your CALEA compliance covered.

Learn more about CALEA here.

Bandwidth Commander

Fiber operators can take advantage of the cloud-based Usage Analytics application that collects and analyzes network traffic and resource utilization. Quickly see real-time interface utilization, points of congestion, package trends, and subscriber usage levels and behavior, including those exceeding your acceptable use policies. The analytics and reporting interface provides a user-friendly view of the high-level and detailed data you need for ongoing broadband usage analysis and management. And, if your fiber solution supports usage data collection via IPDR, you are able to set up and enforce dynamically applied, fair usage policies to control network congestion.

DDoS Protection

ZCorum’s DDoS solutions provide protection against the full spectrum of distributed denial of service (DDoS) attacks including multivector attacks, volumetric attacks, network protocol attacks and application attacks. With SmartWall in place, its patented, and automated, multi-stage detection and mitigation pipeline to ensure the highest possible protection is achieved while ensuring legitimate traffic is not impacted by damaging false-positives, or a significant increase in latency.

Learn more about DDoS Protection here.