ZCorum is providing advanced broadband diagnostic tools and management services to assist the Georgia municipality in the expansion of their fiber availability and resident connectivity.

Alpharetta, Georgia (July 11, 2022) – ZCorum, a leading provider of managed broadband services and diagnostics for FTTx and DOCSIS operators, is providing the City of Sylvester with a suite of services that includes premier diagnostics applications and services for Fiber networks. Under the agreement, the southwest Georgia municipality will have access to TruVizion, ZCorum’s cross platform monitoring and diagnostics tool for fiber and DOCSIS networks. The tool provides critical live and historical metrics on equipment and network performance from within a single, web-based application. Network monitoring and Engineering Assistance is also part of the services suite for the City’s network, and Subscriber Provisioning will also aid the City in getting
subscribers set up and running.

As part of the agreement, the City is also receiving a fully-featured hosted IPTV solution offering for their subscribers that is much less costly than a traditional Pay TV service. Also included will be a CALEA management program from ZCorum that is necessary to ensure the City network is legally CALEA compliant and satisfies all law enforcement legal intercept requirements. The City is marketing their broadband services under the name SlyTel.

Rounding out the services, the City of Sylvester will also receive 24/7/365 End User Support for the City’s internet subscribers. The support covers all data subscribers as well as support for the city’s VoIP and IPTV customers.

“We’re pleased that the City of Sylvester chose us to assist them with their Fiber expansion project,” said Vice President of Worldwide Sales, Arthur Skinner. “The Full Services suite is packed with tools and services for maintaining peak network performance and troubleshooting subscriber issues.” Skinner added that ZCorum’s services will give Sylvester peace of mind in the day to day management, problem resolution and network maintenance of their fiber internet network.

“Here in the heart of southwest Georgia, we are setting an example of how we serve our community, and  remain committed to ensuring households and business have access to fast, reliable internet service,” said Autron Hayes, City Manager for Sylvester. “ZCorum was recommended to us by another municipal Broadband provider to assist us in giving our city a broadband network our residents can be proud of.”

ZCorum’s President and Chief Operating Officer, Julie Compann, expressed her gratitude. “We are delighted to be working with the City of Sylvester and we’re looking forward to a long term relationship with them. We’re honored that they’ve chosen us to be their broadband partner.”