As a Calix partner, ZCorum can assist you with Technical Support for your broadband subscribers, and also ease the transition from DOCSIS to Fiber if you will be supporting both technologies.
Calix Support Cloud Helpdesk Service
Not only can ZCorum provide industry-leading technical support for your subscribers, if you are using the Calix Support Cloud our support team is able to utilize your instance of Support Cloud to provide the highest level of technical assistance available.
Broadband subscribers expect problems to be resolved quickly, and poor customer service is a major reason why customers switch to another provider. With the typical American household owning an average of 16 connected devices and with 60% of American workers now able to do their jobs from home, it’s more challenging than ever to provide a superior support experience. ZCorum’s End-user Technical Support team coupled with Calix Support Cloud will exceed your customers’ expectations.
DPx Provisioning for DOCSIS Migrations to Fiber
Many traditional cable operators are making the decision to deploy Fiber to the Home (FTTH) as they expand into new areas. Some are beginning the process of overbuilding existing portions of their HFC plant with Fiber.
One challenge in running DOCSIS and Fiber at the same time is how to provision the customer premises devices (CPE). Adding Fiber to the mix could potentially mean a significant investment in deploying and maintaining a separate provisioning architecture for Fiber in addition to the existing DOCSIS provisioning system, not to mention duplicate processes and additional training for staff.
ZCorum’s Advanced Provisioning Service supports Calix DPx, which is an emulation layer that enables “DOCSIS Provisioning of GPON” (DPoG) and “DOCSIS Provisioning of EPON” (DPoE) on a Calix fiber network. In other words, DPx makes an OLT look like a CMTS, and the ONT/ONU at the customer site look like a cable modem This allows our system to provision your Calix fiber equipment the same as you do your DOCSIS devices.
DPx allows you to more easily deploy fiber on your existing cable plant. You can run fiber and DOCSIS side by side, without purchasing a separate provisioning architecture for fiber, or training your staff on fiber provisioning. There’s also no need to set up a new billing integration for your fiber equipment.
Click the contact request button below for more information on DPx, or to learn more about our Helpdesk Services using your instance of Calix Support Cloud.