The Business of Broadband

Adventures at the Independent Show

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If you haven’t already heard, my company is having a contest that will send some lucky person off to the 2012 Independent Show in Lake Buena Vista, FL.  The contest winner, who will need to be employed by an ACA or NCTC member organization, will have ZCorum foot the bill for the airfare and lodging, the admission to the Independent Show, and $100 spending money.  I love ...

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Oh No! Windows XP to Lose All Support

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That day has finally come.  Just in case you didn’t know, all editions of Microsoft Windows XP are set to lose all support on April 08, 2014.  Despite millions of users protesting that Windows XP is the best, the computing giant is calling it quits on its longest-lived operating system.  Microsoft has no doubt that Windows XP was a great software release ...

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Can Someone Please Pick Up the Phone?

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Have you ever had to hold the line when calling an 800 number for help?  I’m sure at some point we’ve all had to do this. While waiting for a representative to pick up, we listen endlessly to elevator music with brief interruptions from an operator telling us “Your call will be answered in the order it was received.” The clock continues to tick away precious minutes ...

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Staying Focused on What’s Important

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In my spare time, I have the pleasure of working with a group of 5 and 6 year old boys. We call ourselves the Brewers and are taking over the T-ball scene in Jones County, GA.  I took on this task with the thought of it being very easy to do and knowing I was just one of the coaches committed ...

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Win a Trip to the 2012 Independent Show

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The Independent Show is fast approaching. Are you going?  You might be able to go for free, and that’s a good price. How? ZCorum is running a contest to send one lucky person on an all-expense paid trip to sunny Orlando for the show. What’s the catch? Nothing. Really! We’ll pay for airfare, hotel, conference registration… all free.

What’s the Independent Show?

Well, if you have ...

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Are You Ready for the GDrive Test?

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In these days, acquiring online storage has become as simple as a few mouse clicks. Several big time companies have introduced their take in the storage market with products such as Microsoft’s SkyDrive, Dropbox, Amazon’s Cloud Drive, SugarSync, and Apple’s iCloud. There had been rumors swirling of a new competitor coming to the market, and Google Drive arrived fashionably late to the party. Google Drive was recently released ...

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Do You Support Social Media Technical Support?

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I’m thinking of the many times I find myself quickly heading over to that notorious search engine that’s the best thing since pierced ears to look for some type of support topic or answer to a tech question that is baffling me. I do this and almost in unison I find myself trolling Twitter and Facebook to see if I can find anything related to the topic. Yes, ...

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The Mac Attack

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I can remember my days of being on the technical support floor and getting those dreaded calls from Mac users.  Those who have ever given technical support for Macs are nodding their heads with me because they are all too familiar with that feeling.  At the start of the call, I would always have a glimmer of hope that it would be a simple fix.  A cross of ...

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Is Your PC Infected With DNS Changer?

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If you follow this blog, you’ve heard about Operation Ghost Click, where Pete Olivia told the story of the FBI’s bust of the hackers responsible for the DNS Changer virus. That’s a good thing, although it had already infected millions of PCs, with half a million here in the US alone. There are still an untold number ...

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Who’s Your DHCP Guru?

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Because I work for a tech company, I get asked all types of questions ranging from how to send an email to can you configure my new DHCP server.  There are some really inquisitive people like me out there that want to know how something works, even if you’ve set everything up for them.  One topic that I get asked about a great deal by my fellow knowledge-seekers ...

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