It’s easy to think of voice service as a legacy technology. With so much attention on fiber expansion and higher speeds, not to mention the steady march from landlines to cell phones, voice can feel [...]
For years now, the industry story on video was that cord-cutting means the end of traditional TV. Because of that, some broadband providers stepped away from video altogether, convinced it was no longer worth the [...]
Connectivity is king and broadband has become the lifeblood of digital life around the world. As we increasingly rely on high-speed internet for work, entertainment, and communication, the broadband industry has evolved into a huge [...]
In the online world, where every wrong click can lead to disaster, it's critical that broadband service providers have robust cybersecurity in place. In addition to the benefit of mitigating the substantial negative impact a [...]
June 6th, 2012 was World IPv6 Day. On that day several major ISPs, equipment manufacturers and website operators committed to deploy IPv6 for their products and services. Yet, over ten years later there are estimates [...]
In 2022 the FCC announced they would be launching a new CALEA Electronic Filing System (CEFS) for the filing of CALEA System Security and Integrity (SSI) Plans. They later launched that system and asked Internet [...]
Offering ultra-high-speed broadband via fiber has become a key differentiator for service providers in this era of rising bandwidth demands. Providers just venturing into fiber are trying to decide on which technology to use. Should [...]
Over time, Distributed Denial of Service (DDoS) attacks have grown and evolved into threats that have targeted businesses across the globe. Because so many of our daily activities are Internet-based, an attack can disrupt network [...]
The holidays are not like any other time of year when it comes to customer service strategy. The season is more stressful for you and for your subscribers. Subscribers will call your office at all [...]
With winter weather coming, you face another serious challenge: freezing temperatures, snow, sleet and ice. The change in seasons means a shift in reasons why connectivity disruptions occur. Fiber optic cables are built to withstand [...]
A lot has happened in recent years that’s changed people’s reliance on communication. Before the pandemic there was pressure to get the power back on after a storm, today it’s more about ‘Why isn’t my [...]
CALEA is the Communications Assistance for Law Enforcement Act, which requires all facilities-based broadband providers and providers of interconnected voice over Internet Protocol (VoIP) service to have the procedures and systems in place to be [...]
