What does it take to start your own call center to service Internet subscribers and provide broadband technical support? Is it difficult? What do you need to know? In the competitive world of broadband services, [...]
As you may know, ZCorum provides web-based applications that gather diagnostics information from CMTS, Cable Modems and EMTAs to help cable operators support their data and voice services. In speaking with customers and prospects we [...]
As costs for fiber equipment and installation have come down, many Cable Operators are considering deploying fiber to offer the increased speeds their subscribers are looking for rather than DOCSIS 3.1. One of the challenges [...]
When Internet Service Providers (ISPs) began doling out broadband usage caps, there were groans heard around the world from consumers that were not happy that they could no longer enjoy the freedom of having “limitless” [...]
When Wi-Fi technology first started taking off, people were connecting one or two devices to their Wi-Fi network. Today it’s a WiFi party with most households having at least four connected devices and planning to [...]
Can your networks handle anticipated increases in information flow related to Internet of Things (IoT) optimization? Subscriber to Service Provider: “So what you’re telling me Mr. Internet Provider is that I can run my lawn sprinkler [...]
The term Internet of Things was first coined by Kevin Ashton in 1999, but actually, the Internet of Things goes back a lot further than merely 15 years. In fact, already in 1926, we saw [...]
Sitting with a group of people at halftime last weekend, I threw out the phrase The Internet of Things and asked them what they thought it was or would be. (Without looking it up on [...]
The question for IPv6 is not “if” but “when” In late July the CEO of the American Registry for Internet Numbers (ARIN), the numbering authority that hands out Internet Protocol (IP) addresses, announced that it may [...]
First - Fast - Forever Click to view the case study The days of using the "break/fix" method of troubleshooting cable plant issues are quickly fading, and cable operators have DOCSIS Proactive Network [...]
The New Look of Plant Maintenance If you read last week’s Part 1 in our DOCSIS series and the white paper on the Evolution of DOCSIS, you now have a better understanding of why we [...]
DOCSIS in the Nick of Time Gigabit-class broadband is capturing the imagination of Internet users throughout the country. With Google and other companies bringing fiber-based services that deliver a gigabit of data each second to [...]
