Call Center 101: Getting Started with Broadband Technical Support
What does it take to start your own call center to service Internet subscribers and provide broadband technical support? Is it difficult? What do you need to know? In the competitive world of broadband services, [...]
Carlos Bustamante’s Top Broadband Technology Predictions for 2018
Carlos Bustamante's Top Broadband Technology Predictions for 2018 With industry trends changing up to the minute, it's always good to know what lies ahead, so we've asked our resident smart guy, Carlos Bustamante, VP of [...]
DMCA Deadline Affects Copyright Infringement Liability for ISPs
There is an upcoming deadline regarding the Digital Millennium Copyright Act (DMCA) that many ISPs are just now becoming aware of. I have recently been forwarded notices sent to ISPs from associations letting them know [...]
The Future of Net Neutrality
The FCC tomorrow will vote on whether to repeal Obama-era Net Neutrality regulations that were put in place in 2015. Those regulations reclassified broadband as a communications service and made ISPs subject to something called [...]
Set-Top Box Survey Shows Need for Video Diagnostics Monitoring
As you may know, ZCorum provides web-based applications that gather diagnostics information from CMTS, Cable Modems and EMTAs to help cable operators support their data and voice services. In speaking with customers and prospects we [...]
Advantages of DOCSIS Provisioning of EPoN and GPoN
As costs for fiber equipment and installation have come down, many Cable Operators are considering deploying fiber to offer the increased speeds their subscribers are looking for rather than DOCSIS 3.1. One of the challenges [...]
Broadband Usage Caps’ Increase – For the Better?
When Internet Service Providers (ISPs) began doling out broadband usage caps, there were groans heard around the world from consumers that were not happy that they could no longer enjoy the freedom of having “limitless” [...]
Tracking Down Ingress in Your Return Path
Every cable operator has a constant struggle with ingress. As external RF signals leak into the return path from various sources, that noise accumulates and funnels upstream to the CMTS. This cumulative effect can cause [...]
WiFi Connections Gone Wild – Is Your Customer’s WiFi on Spring Break?
When Wi-Fi technology first started taking off, people were connecting one or two devices to their Wi-Fi network. Today it’s a WiFi party with most households having at least four connected devices and planning to [...]
Is Your Data Center Ready for the Internet of Things?
Can your networks handle anticipated increases in information flow related to Internet of Things (IoT) optimization? Subscriber to Service Provider: “So what you’re telling me Mr. Internet Provider is that I can run my lawn sprinkler [...]
The Hold Up with the Internet of Things
The term Internet of Things was first coined by Kevin Ashton in 1999, but actually, the Internet of Things goes back a lot further than merely 15 years. In fact, already in 1926, we saw [...]
Internet of Things: What’s the World Coming To?
Sitting with a group of people at halftime last weekend, I threw out the phrase The Internet of Things and asked them what they thought it was or would be. (Without looking it up on [...]
Year End Review – 2015 Broadband Predictions
2015 Broadband Predictions: The Year in Review As with everything, technology is hard to predict. No matter how many strategic moves are made by big players, it’s only when time passes that we can gauge [...]
Up Next for Virtualization: Virtual CPE
Vice President of Technology, Scott Helms, recently talked about Network Function Virtualization (NFV) and how MSOs can benefit from this technology. Branching off NFV, we’re seeing the emergence of Virtual Customer Premises Equipment (vCPE), which [...]
Revenue Opportunities with Commercial Voice
With a slight decline in revenue streams for cable operators, being able to focus on lucrative opportunities with commercial customers is likely at the top of the operators' to-do lists. For those who offer voice [...]
NFV: How MSO’s Can Benefit from Network Function Virtualization
Network Function Virtualization or NFV Explained Network functions have traditionally been delivered using proprietary hardware, where hardware was built for the delivery of that service/function. This purpose-built hardware is designed to meet the performance and [...]
Why Should I Move From PPPoA or PPPoE to DHCP?
Migrating to DHCP In this edition of Ask a Broadband Expert we provide insight into why a telco or DSL operator should migrate to DHCP from PPPoE or PPPoA. And, if you are a broadband operator [...]
Getting to Know DOCSIS Codeword Errors
When it's time for cable operators to dig deep into their networks to find out what's causing impairments, DOCSIS codeword errors can be a key indicator of where to begin when trying to resolve those issues. [...]
Transitioning from IPv4 to IPv6: Conservation and Migration Strategies Webinar
The question for IPv6 is not “if” but “when” In late July the CEO of the American Registry for Internet Numbers (ARIN), the numbering authority that hands out Internet Protocol (IP) addresses, announced that it may [...]
DOCSIS 3.1 Series: PNM – A 3-Step Plan for Success Part Three
First - Fast - Forever Click to view the case study The days of using the "break/fix" method of troubleshooting cable plant issues are quickly fading, and cable operators have DOCSIS Proactive Network [...]
DOCSIS 3.1 Series: DOCSIS 3.1 and the PNM Toolbox Part Two
The New Look of Plant Maintenance If you read last week’s Part 1 in our DOCSIS series and the white paper on the Evolution of DOCSIS, you now have a better understanding of why we [...]