We can provide technical support for your subscribers 24x7x365, or we can back up your team with overflow support, after-hours, or holidays. Our call centers handle thousands of support calls every day with industry-low wait times and abandon rates, and top satisfaction ratings.
The ZCorum Technical Support Center is designed to be highly effective and efficient in addressing problems at multiple levels of the broadband operation. Utilizing all of the tools and knowledge at their disposal the call center team operates in a learning environment that implements new training on various products, devices and technological advances on an ongoing basis.
Broadband Operators of all sizes take advantage of this 24X7 facility because of its capability to efficiently and economically handle complex end user issues including:
Global Outage Notifications
Enterprise and Individual Problem Identification
In-home Networking and Advanced Service Problem Resolution
PC issues including OS, EMAIL, and Network Configuration Issues
Cable TV, Gaming Devices, Pay Per View, Streaming Video
All operators with the Full Service package enjoy features such as:
Optional Dedicated Toll-free number with Private Labeled IVR and Notification Messages
Technical Support Ticketing System
Call Escalation Process to Ensure Maximum Successful Call Completion
Quality Assurance Monitoring and Tracking of Critical Call Handling Statistics