Our Full Suite of Broadband ServicesFor twenty five years we have been helping Internet Service Providers get started in the business and operate more efficiently and economically. We can do the same for you today. Wherever you are in the process, we have a suite of products and services that will make your life easier, and your broadband business more successful.
We conduct a wide-ranging feasibility study specifically designed to meet the unique needs of your community. We identify the opportunities for enhanced broadband services delivered to your residents, and determine the technology best suited to support it. We then use our findings to determine if the proposed services are feasible from both a technical and economic standpoint. If the project looks feasible, the information derived from the analysis is used to develop a detailed business and engineering plan of action.
For mid-sized and small cities, as well as rural areas, one potential project barrier is access to technology providers, as well as diverse funding options. We work with you to understand the unique needs of your community, finding opportunities and options for funding that will bring high-speed broadband to your residents and local businesses. We help you find out how much capital investment is required, how best to fund the project, and what you can expect as a return on your investment.
We understand what it takes to design and engineer a broadband solution that will meet your unique needs and be implemented in a timely and cost-effective manner. When you partner with us, you’ll experience an approach to network design and deployment that is as unique as your community. We are backed by years of experience serving large cities to small townships, co-ops and municipalities, and have the ability to service our clients over the life of the deployed network.
Our team provides you with real-world solutions for deploying broadband throughout your community. We work with you to develop a strategic plan and identify the best solution for your network based on your requirements. We review the competitive, regulatory and financial environment and your current infrastructure, investigating all available opportunities. Finally, we develop a detailed project management plan that addresses all of the necessary steps to complete the project in a timely and cost-effective manner.
We have the resources available for any size project, and handle all local, state, and federal ordinances and contract requirements for your build. When the project is completed, our state-of-the-art equipment ensures that your network performs at optimum specifications and meets all FCC regulations. In short, we are committed to serving you and your community with our expertise, experience, quality workmanship and safe construction practices, while meeting your contract agreements and deadlines.
Provisioning is probably the last thing you think about, but it’s the first thing that happens when a customer connects. When it works, no one notices. When it doesn’t work, you’ll hear about it in a hurry.
Architecture – Hosted or Server
Redundant Fail-Over Capability
VoIP eMTA Activation and Configuration
Dynamic File Generation
ZCorum Provisioning handles your customers with care during all phases of the customer’s lifecycle, including:
Easy Activations, Deactivations, and Seasonal Suspends
Operator and Self Installation Toolkits
Customer Self-Care Tools and Knowledge Database
Easy to use diagnostic tools for fast and accurate RF and IP issue assessment
Simple Product and Package Upgrades and Downgrades
TruVizion is an application that offers advanced diagnostics information to help technicians respond to individual subscriber issues and outages more quickly, which reduces operational costs and improves subscriber satisfaction. A variety of real-time and historical information also enables your staff to diagnose plant-wide problems, including intermittent issues that are so hard to track down.
Diagnostics from headend equipment (CMTS and OLTs) and subscriber devices (cable modems and ONTs)
Current and historical performance metrics
Web based application (desktop and mobile)
We can provide technical support for your subscribers 24x7x365, or we can back up your team with overflow support, after-hours, or holidays. Our call centers handle thousands of support calls every day with industry-low wait times and abandon rates, and top satisfaction ratings.
The ZCorum Technical Support Center is designed to be highly effective and efficient in addressing problems at multiple levels of the broadband operation. Utilizing all of the tools and knowledge at their disposal the call center team operates in a learning environment that implements new training on various products, devices and technological advances on an ongoing basis.
Broadband Operators of all sizes take advantage of this 24X7 facility because of its capability to efficiently and economically handle complex end user issues including:
Global Outage Notifications
Enterprise and Individual Problem Identification
In-home Networking and Advanced Service Problem Resolution
PC issues including OS, EMAIL, and Network Configuration Issues
Cable TV, Gaming Devices, Pay Per View, Streaming Video
All operators with the Full Service package enjoy features such as:
Optional Dedicated Toll-free number with Private Labeled IVR and Notification Messages
Technical Support Ticketing System
Call Escalation Process to Ensure Maximum Successful Call Completion
Quality Assurance Monitoring and Tracking of Critical Call Handling Statistics
When the unexpected happens, you can rest easier with ZCorum backing you up. Included with Full Services are five hours of engineering assistance. Our team of network engineers is skilled in cable, DSL, wireless and fiber networks and are available to provide assistance with diagnostics and troubleshooting, equipment recommendations and configuration, or just general advice. We also monitor your broadband network all day and night, including backbone connections, routers and access equipment. If you want, we will even work with your backbone provider on your behalf if you have an issue. This is an especially nice benefit if something goes down in the middle of the night.