The company’s SetTop VU application displays key status and set-top box diagnostics metrics, allowing cable operators to more efficiently support their video network and subscribers.
Denver, CO (October 17th, 2017) – ZCorum, an industry leader in the deployment of diagnostics tools and managed services for broadband providers, introduced today at the SCTE Cable-Tec Expo a new diagnostics application that provides cable operators needed insight into the performance of their set-top boxes. The new application, called SetTop VU, displays status information and key metrics that help identify issues that can cause a poor Quality of Experience (QoE) for video subscribers.
ZCorum is well known for TruVizion, its DOCSIS diagnostics software that collects and displays key performance metrics from the CMTS and cable modems. Carlos Bustamante, VP of Strategic Technologies at ZCorum, said there is a definite need in the market for a similar solution on the video side of the house. “Based on customer and prospect demand, we launched a market analysis to quantify the need for a diagnostics application for cable TV set-top box platforms,” said Bustamante. “We conducted customer surveys earlier this year to benchmark the predominantly deployed video systems, validate use cases and size the addressable market. The results clearly confirmed that operators need and want visibility into their set-top boxes to more effectively support their video service.”
SetTop VU diagnostics collects performance and health metrics and displays historical and real-time views of the MSO’s deployed set-top boxes. “Having access to this information can save quite a bit of time in the Call Center by providing needed insight into the set-top boxes in a subscriber’s home,” said Bustamante. “The individual and aggregated views can also potentially eliminate some truck rolls and shorten others.”