As you may know, ZCorum provides web-based applications that gather diagnostics information from CMTS, Cable Modems and EMTAs to help cable operators support their data and voice services. In speaking with customers and prospects we had some anecdotal evidence indicating there might be a need for similar video diagnostics monitoring tools on the video side of the house.
We wanted to confirm that information, so we sent out a survey to over 150 cable operators. We asked whether they would find it beneficial to see diagnostics information from set-top boxes in the home to help troubleshoot and support video subscribers, and what types of metrics would be useful. We were also curious about the number of older set-top boxes in those networks, and what plans operators had for upgrading their legacy boxes to newer hybrid set-top box technology.
In the video below I discuss some of the answers we received from that survey.