Internet of Things: What’s the World Coming To?
Sitting with a group of people at halftime last weekend, I threw out the phrase The Internet of Things and asked them what they thought it was or would be. (Without looking it up on [...]
Revenue Opportunities with Commercial Voice
With a slight decline in revenue streams for cable operators, being able to focus on lucrative opportunities with commercial customers is likely at the top of the operators' to-do lists. For those who offer voice [...]
Transitioning from IPv4 to IPv6: Conservation and Migration Strategies Webinar
The question for IPv6 is not “if” but “when” In late July the CEO of the American Registry for Internet Numbers (ARIN), the numbering authority that hands out Internet Protocol (IP) addresses, announced that it may [...]
Kevin Mitchell on Digital Voice Opportunities
Kevin Mitchell on Digital Voice Opportunities for Service Providers Voice communications remain essential to individuals and businesses. This presents great digital voice opportunities for broadband service providers, who can offer an additional service over [...]
SCTE’s Steve Harris on DOCSIS PNM Training
SCTE's Steve Harris on DOCSIS PNM Training DOCSIS Proactive Network Maintenance (PNM) allows cable operators to leverage existing technology to troubleshoot and maintain their network more efficiently. Steve Harris, Senior Director of Advanced Network Technologies, [...]
The Power of Welcoming New Customers
There are certain sales and marketing principles that are universally accepted as effective and worthwhile. For example, it is important to reinforce a custowelcoming-new-subscribers-200x300-1mer’s purchasing decision to avoid “buyer’s remorse”. Similarly, to reduce the chance [...]
Buddy Bertram on Ingress and Return Path Analysis
Buddy Bertram on Ingress and Return Path Analysis One of the big questions being asked by providers is how do I handle ingress encountered in the reverse path? To their exasperation, many are finding that [...]
Finding Common Impairments with DOCSIS Proactive Network Maintenance
Finding Common Impairments with DOCSIS Proactive Network Maintenance Proactive network maintenance (PNM) and DOCSIS pre-equalization are important tools to mitigate upstream impairments. When a CMTS has pre-equalization enabled, it can look at the quality of the [...]
Training and Employee Development for Cable Operators
Ask an Expert: Training and Employee Development Ever wonder where you can find the education for you and your staff to help improve various aspects of your cable operation? We turned to the cable curriculum [...]
Ask a Broadband Expert – DDoS Attacks
Mitigating DDoS Attacks with Ingress Filtering Help I’m Under Attack! Unfortunately that plea is becoming more and more common these days. Here’s why, and some ways that the ISP community can help. All networks receive [...]
Ask a Broadband Expert – DOCSIS Pre-Equalization
DOCSIS Pre-Equalization with Brady Volpe DOCSIS pre-equalization is a subject that every cable provider should know more about. With a simple line of code on the CMTS, you can achieve an immediate and significant improvement in [...]
Ask a Broadband Expert – Customer Support
Customer Service Spotlight with Jason Young A veteran of technical support and customer service, Jason Young has been with ZCorum since 1999 and serves as Vice President of Support Services. In that role he manages ZCorum’s [...]
Ask a Broadband Expert – The Advantages of Network Virtualization
The Advantages of Network Virtualization Peter Olivia is the Director of Systems Engineering for ZCorum and joined the company in 2011. An honors graduate of the University of Florida, Pete resides with his family in Marietta, [...]
Ask a Broadband Expert – Bandwidth Usage Management
Increasing Customer Satisfaction and Revenue with Dynamic Bandwidth Management Keeping up with customer bandwidth demands is a big challenge for service providers today. Throwing bandwidth at the problem is not the solution. Instead, bandwidth management [...]
Ask a Broadband Expert – What are DOCSIS Codeword Errors?
Importance of Uncorrectable and Correctable Codeword Errors This month’s Ask a Broadband Expert features Brady Volpe, a highly respected speaker and industry thought leader on broadband. Mr. Volpe is a frequent presenter at industry trade shows, [...]