Nevada provider Satview Broadband, seeking advanced broadband tools and customer service, moves to ZCorum’s VoIP and Full Service Offerings from another managed services provider.
Alpharetta, GA (July 21, 2016) – ZCorum, an industry leader in the deployment of managed diagnostics tools and services for broadband providers announced that they transitioned over several key broadband services for Satview Broadband from another managed services provider. Satview now has a comprehensive suite of services including device provisioning for data and voice customers, broadband diagnostics, network monitoring, engineering services and 24/7/365 end-user support.
Based in Reno, Nevada, Satview has operations in Nevada and California and has been serving its subscribers since 2001. Today Satview provides cable TV, Internet and VoIP services for both residential and business customers.
Prior to signing with ZCorum, Satview had been receiving diagnostic support tools and VoIP services from another service provider but had begun looking for a solution that offered better customer service and more advanced broadband tools than what they had.
As part of the move to ZCorum, Satview is receiving around the clock technical support for its data, voice and video subscribers, along with network monitoring and engineering support from ZCorum staff. They also now have access to TruVizion, ZCorum’s patented cable modem, CMTS and VoIP diagnostic application, as well as its companion mobile app for phones and tablets.
“We find that when operators see TruVizion in action, they quickly realize the value it provides,” said Arthur Skinner, Vice President of Worldwide Sales. “There’s an intuitive dashboard and a lot of information that’s useful for several functions within the company, including the call center, the installation department and plant maintenance.”
In addition to migrating data services, Satview has moved their VoIP service over to VoiSelect, ZCorum’s wholesale voice offering for residential and business customers.
ZCorum’s President and Chief Operating Officer, Julie Compann expressed her gratitude that Satview Broadband has become a big part of the ZCorum family. “We are delighted to be working with Satview and we’re looking forward to building on our relationship with them. We’re honored that they’ve entrusted us to help with their broadband needs and to provide support for their customers.”
ZCorum will be exhibiting all their services in Booth 504 at the National Cable Television Cooperative Independent Show beginning July 25th.