WHY YOU NEED TRUVIZION
Intuitive and Organized
Unlike some diagnostic applications, TruVizion isn’t “shelf-ware”. It has a wealth of useful data and powerful features all wrapped up in an intuitive interface. TruVizion will help your CSRs, technicians and engineers reduce operational costs, improve your broadband network, and increase customer satisfaction.
A Historical Perspective
You may have heard it said that those who cannot remember the past are condemned to repeat it. TruVizion remembers the past so you don’t have to. You’ll have up to 90 days of historical modem readings right when you really need them. You can chart a modem’s readings over time with one click, and with one more click you can compare those readings with five other nearby modems.
Maps That are Useful
Mapping is really only useful if you can use the map to resolve issues. In TruVizion you can filter out the noise by mapping only specific subscribers based on things like the online status of the modem, RF alert levels, network location and even the modem vendor and model. It’s the perfect tool for tracking down and resolving outages and those pesky network issues.
TruVizion includes features for Cable, DSL and Fiber providers. Does your company offer two or three of those services? Even better. Then you’ll have one, integrated tool to troubleshoot all your broadband networks.
Diagnostics in Your Hand
Wouldn’t you love to pull out your smartphone and quickly see how a subscriber’s modem is performing? Consider it done. With TechVizion, our mobile app for TruVizion, you can have the power of TruVizion right in the palm of your hand. Easily query a modem to see current and historical stats and compare with others. On a DOCSIS network you can keep tabs on the CMTS, too.
Want to know more? Check out the list of features and benefits in the menu, watch a video, or sign up for a Live Demo. Of course, you can always give us a call at 800-909-9441 and we’ll be happy to tell you all about it.
OUR CUSTOMERS LOVE TRUVIZION
“I’m working on an outage here in Vermont where the current temp is -12 (that’s not a typo) and I just wanted to tell you how much TruVizion is helping us out in finding the problem. In weather like this your software program is invaluable to us.”
“The pre-planning ZCorum did prior to migrating our subscribers obviously paid off. I can’t say what you might have done differently to have made it any smoother, which is a testimony to how well it went. We’re very happy with the level of service we and our customers receive from ZCorum, and are also big fans of the TruVizion diagnostics software, which is much better than what we had before.”
“I’m REALLY enjoying the Geo-Coding feature you guys added. I really love the software and I love the way you are continually expanding the product.”
TruVizion is a Godsend for us. We’re able to identify and resolve the root issues causing service problems at the subscriber level, and that has reduced our service calls tremendously. I was doing twenty to thirty calls a week before and now it’s less than ten.”
With the live data, historical reporting and mapping in TruVizion, we don’t have to send our techs out in the field to chase down problems.
We had a storm outage the other day and we were able to pinpoint where an amp was down before our crew ever left the building. A great money and time saver.